Senior Solutions Engineer, ITSM

In this role, you will:

• Work closely together with our cross-functional teams to drive the customer journey

• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities

• Partner with sales management to align the overall account plan and customer outcomes

• Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect

• Work with product management to advance Atlassian’s product line and provide customer feedback

More about you

We’re looking for a dynamic, collaborative team member supporting the Atlassian values. On paper, you have at least 5 years of experience interacting with enterprise customers in a pre-sales capacity. You also have a proven track of delivering successful customer outcomes with the ability to build trusted relationships with different stakeholders with the customer base. You have a deep knowledge and understanding of the ITSM/ESM domain. You have been working extensively with the UKI market. You’re equally comfortable in both a business and technical context. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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