Principal Product Data Technical Lead

What you'll do

• Influence product roadmap by identifying, articulating the business impact and proposing possible solutions to the most impactful friction to our customers

• By manipulating data from our customers' interactions with support, extract insights, prepare and deliver regular reports that uncover improvements opportunities in customer experience, business growth and support efficiency

• Advocate for a culture of design for supportability: ensure that our products are easy and economical to support

• Tell stories through data that resonate with senior executive leadership

• Lead complex projects independently

• Assist colleagues with complex investigations and technical presentations

• Support team outcomes by setting priorities, establishing timelines, and coordinating with internal and external partners

• This job has no people managerial responsibilities

On your first day, we'll expect you to have

• 10+ years of relevant experience in software development or customer support, acting as a senior data and business analyst

• Experience writing advanced SQL queries and ability to build visualizations (for example: Databricks, Tableau)

• Some experience with data modeling, warehousing and designing ETL pipelines

• Experience influencing product roadmap and decisions using data

• Experience influencing Heads of Product and Engineering

It's great, but not required if you have:

• Experience as a Software Development Manager or Product Manager

• Experience with advanced analytics techniques

• Experience using Databricks and Tableau

#LI-AU1

#LI-Remote

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.

Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.