Site Reliability Engineering Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Site Reliability Engineering Manager to lead our Cloud Infrastructure Engineering division. Cloud Infrastructure Engineering ensures the continuous availability of the technologies and systems that are the foundation of athenahealth’s services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that abstracts away administrative complexity, leaving doctors free to practice medicine.

But enough about us; let’s talk about you!

As an SRE Manager, you will lead a team of Site Reliability Engineers responsible for ensuring the reliability, availability, and performance of mission-critical systems. You will manage a team that builds, automates, and maintains the infrastructure and systems that support scalable, secure, and high-performing services. In addition to managing technical operations, you will play a key role in optimizing systems, reducing downtime, and improving incident response procedures. The ideal candidate will be an experienced manager who can balance technical leadership with team development and operational efficiency

The Team:

We are a bunch of Site Reliability Engineers who are passionate about reliability, automation, and scalability. We use an agile based framework to execute our work, ensuring we are always focused on the most important and impactful needs of the business. We support systems & Platform in Hybrid Cloud and make data-driven decisions for which one best suit the needs of the business. We are relentless in automating away manual, repetitive work so we can focus on projects that help move the business forward.

Job Responsibilities

Team Leadership & Development

· Lead and mentor a team of SREs, providing guidance, coaching, and support to foster growth and career development.

· Build and grow a high-performing team focused on operational excellence, reliability, and scalability.

· Establish and maintain a strong team culture of collaboration, accountability, and continuous improvement.

· Work with cross-functional teams (Engineering, Product and Project Management) to align priorities and build effective working relationships.

· Service Reliability & Performance

· Define and track Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) for critical systems.

· Monitor and improve the reliability, availability, and performance of all production services and infrastructure.

· Own and drive efforts to improve incident management, root cause analysis, and postmortem documentation.

· Implement proactive monitoring, alerting, and incident response strategies.

· System Automation & Scalability

· Lead efforts to automate and streamline operational processes, reduce manual toil, and improve system reliability.

· Identify and implement best practices for system design, capacity planning, and cost optimization.

· Work closely with engineering teams to build scalable, resilient, and efficient systems that can handle increasing load.

· Collaboration & Cross-functional Engagement

· Collaborate with Engineering & Product teams to ensure reliability is baked into the development process, including reviewing code, design, and deployment practices.

· Advocate for reliability improvements across the engineering and product teams, ensuring a balance between speed and reliability.

· Work with other engineering managers to align on long-term goals, technical debt, and infrastructure investments.

· Process & Efficiency Improvement

· Drive continuous improvements in incident management, deployment pipelines, and system observability.

· Champion the adoption of tools and processes that improve automation, monitoring, alerting, and reporting.

· Measure and track key operational metrics, using data to inform decision-making and drive improvements.

Qualifications

· 8 years of experience building, scaling, and supporting highly available systems and services

· 3-4 years of years of experience managing and leading technical teams, including mentoring engineers and fostering team development.

· Strong experience with enterprise grade middleware, e.g. Web Servers, Apache & Load Balancers (NetScaler) hosted on a virtual machine cluster.

· Strong Expertise in configuration management tools like Puppet.

· Experience with Infrastructure-as-Code, Linux, VmWare and API integration. Familiarity with Terraform desired.

· Proficiency in at least one scripting or programming language (Ansible, Python, Go, Ruby, etc.).

· Expertise in the delivery, maintenance, and support of Linux systems and infrastructure

· Experience with cloud platforms ( AWS), containerization ( Docker), and orchestration ( Kubernetes).

· Familiarity with observability tools (e.g., Prometheus, Grafana, ELK stack, CloudWatch, Splunk)

· Experience implementing solutions using SRE, DevOps principles,

·· Familiarity with telemetry, latest monitoring, visualization tools.

· Expertise in promoting and driving system visibility to aid in the rapid detection and resolution of issues

· Bachelor's or master's degree in computer science, Engineering, or a related field.

· Experience in industries with high uptime requirements (e.g., financial services, healthcare, SaaS)

Behaviors & Abilities Required:

· Results-oriented: A strong focus on achieving operational excellence, meeting SLAs, and driving results.

· Proactive: Able to anticipate and address challenges before they become critical issues.

· Collaborative: Works well across teams and with multiple stakeholders.

· Innovative: Seeks opportunities to improve and optimize systems and processes