Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth is a progressive, innovation-driven software product company dedicated to transforming healthcare through cutting-edge cloud solutions. We partner with healthcare organizations to improve clinical and financial outcomes by building modern technology on an open, connected ecosystem that drives meaningful insights for our customers and their patients. We take pride in our values-driven culture, offering a flexible work-life balance and fostering an environment of innovation. As a testament to our industry leadership and rapid growth, we were acquired by Bain Capital for $17B in 2021, and we continue to launch new strategic product initiatives to push the boundaries of healthcare technology.
We are headquartered in Boston, US, and our India offices are in Bangalore, Chennai, and Pune.
Position Summary: We are looking for a Lead Site Reliability Engineer - LMTS to join our Cloud Infrastructure Engineering division in Bangalore. Cloud Infrastructure Engineering ensures the continuous availability of the technologies and systems that are the foundation of athenahealth’s services. We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that abstracts away administrative complexity, leaving doctors free to practice medicine.
About You: You are a seasoned engineer with a passion for identifying and resolving reliability and scalability challenges. You are a curious team player, someone who loves to explore, learn, and make things better. You are excited to uncover inefficiencies in business processes, creative in finding ways to automate solutions, and relentless in your pursuit of greatness. You are a nimble learner capable of quickly absorbing complex solutions and an excellent communicator who can help evangelize engineering excellence.
The Team: We are a team of Site Reliability Engineers who are passionate about reliability, automation, and scalability. We use an agile-based framework to execute our work, ensuring we are always focused on the most important and impactful needs of the business. We support systems in both private and public cloud environments and make data-driven decisions about which solutions best suit the needs of the business. We are relentless in automating away manual, repetitive work so we can focus on projects that help move the business forward.
Job Responsibilities
Cloud Infrastructure Leadership:
- Lead the design, implementation, and maintenance of scalable and highly available cloud infrastructure using public cloud platforms (AWS).
- Ensure the cloud infrastructure is resilient, fault-tolerant, and capable of supporting large-scale applications and services.
- Provide technical guidance and leadership for cloud infrastructure projects, helping to drive the infrastructure strategy forward.
- Strong Understanding of Hybrid Cloud Setup, Operations and scaling up
Reliability and Availability:
- Define, measure, and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud services and infrastructure components.
- Lead efforts to continuously improve system availability, fault tolerance, and disaster recovery capabilities.
- Ensure proactive incident detection, efficient root cause analysis, and timely resolution of production incidents
- On-Call participation in 24x7 setup.
Automation and Infrastructure as Code (IaC):
- Drive automation efforts to reduce manual intervention and streamline cloud infrastructure management.
- Implement Infrastructure as Code (IaC) using tools like Terraform, AWS CloudFormation, and Ansible to provision, manage, and scale cloud resources.
- Automate deployment, scaling, and monitoring processes to improve efficiency and reduce operational complexity.
Monitoring, Observability, and Performance Tuning:
- Design and implement monitoring, logging, and alerting solutions to track cloud infrastructure health, performance, and security.
- Use observability tools (e.g., Prometheus, Grafana, Cloud Watch) to ensure continuous visibility into cloud infrastructure performance and capacity.
- Identify bottlenecks and performance issues, proposing and implementing improvements to ensure optimal resource usage.
Security and Compliance:
- Ensure that cloud infrastructure is built with security best practices in mind and meets all relevant compliance and regulatory requirements.
- Collaborate with security teams to implement security controls and risk mitigation strategies across cloud environments.
- Regularly audit and review cloud infrastructure for security vulnerabilities and compliance gaps.
Cost Optimization:
- Optimize cloud resource usage and reduce costs without compromising performance or reliability.
- Monitor cloud service usage and recommend strategies for optimizing cloud infrastructure spending.
- Implement cost-tracking tools and reporting mechanisms to ensure the business remains within budget for cloud infrastructure.
Collaboration and Cross-Functional Leadership:
- Work closely with development, DevOps, and operations teams to ensure cloud infrastructure aligns with application and business requirements.
- Lead and mentor a team of Site Reliability Engineers, promoting best practices and fostering a culture of operational excellence.
- Act as a key technical point of contact for cloud-related infrastructure and operations issues.
Incident Management and Post-Mortem:
- Lead the incident response efforts for cloud infrastructure-related issues, ensuring that all incidents are managed effectively.
- Conduct post-incident reviews (PIRs) to identify root causes and implement preventive measures.
- Continuously refine incident management processes to reduce downtime and enhance recovery times.
Qualifications:
- 8-10 years of hands-on experience with cloud automation and configuration management tools (e.g., Terraform, AWS CloudFormation, Ansible). On a Hybrid Cloud Set-up.
- 7+ years of experience in a Site Reliability Engineering (SRE), Infrastructure Engineering, or DevOps role, with at least 3+ years in a technical leadership capacity.
- Deep knowledge of cloud services and technologies (e.g., EC2, S3, Lambda, Kubernetes, etc.).
- Proficiency in scripting or programming languages (Python, Go, Bash, etc.).
- Experience with monitoring, logging, and observability tools (e.g., Prometheus, Grafana, Datadog, ELK stack).
- Familiarity with Continuous Integration/Continuous Deployment (CI/CD) pipelines and cloud-native development practices.
- Strong expertise in managing cloud infrastructure (AWS, Google Cloud, Azure) in production environments.
- Experience with cloud-native architectures, microservices, and containerized environments (Kubernetes, Docker).
- Proven experience in building and managing highly available, scalable, and fault-tolerant systems in the cloud.
- Strong understanding of cloud networking, storage, compute services, On-Prem and security best practices.
Behaviors & Abilities Required:
- Strong Technical leadership and mentoring abilities, with a track record of developing high-performance engineering teams.
- Excellent problem-solving, troubleshooting, and diagnostic skills.
- Ability to work in a cross-functional, collaborative environment.
- Effective communication skills, with the ability to translate technical concepts to non-technical stakeholders.
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
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