Sr Specialist Cybersecurity - Development & Operation (DevOps)

Location: IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

Remote Type: Office Worker (NOT Remote)

Time Type: Full time

Job Description

What You’ll Do (Key Responsibilities):

DevOps, Platform Development & AI-Enabled Automation

• Develop, configure, enhance, and support catalog items, workflows, Flow Designer flows, business rules, script includes, notifications, SLAs, forms, and related platform components.
• Support DevOps practices for releases, including update sets/application repository movement, deployment validation, release coordination, rollback planning, and environment readiness.
• Build and maintain ATF smoke/regression test suites to improve release quality and reduce manual validation effort.
• Support integrations using REST/SOAP APIs, IntegrationHub, MID Server basics, scripted REST APIs, inbound/outbound email actions, imports, and scheduled jobs.
• Troubleshoot incidents, defects, integration failures, workflow issues, and platform errors; perform RCA and implement corrective and preventive actions.
• Apply intermediate knowledge of AI capabilities to identify practical use cases for Predictive Intelligence, AI Search, Virtual Agent, Now Assist, and Now Assist for Creator.
• Assist in configuring or supporting AI-enabled use cases such as intelligent routing, duplicate/similar ticket suggestions, knowledge search improvement, virtual agent flows, and AI-assisted code or flow generation.
• Collaborate with platform, security, IAM, product, and operations teams to ensure solutions are secure, auditable, supportable, and aligned to enterprise standards.
• Create and maintain technical documentation, deployment notes, SOPs, runbooks, dashboards, and known error articles.
• Monitor platform health indicators, scheduled jobs, integrations, and workflow execution to support service reliability and operational stability.

Required Qualifications

• 7+ years of hands-on development, configuration, administration, or DevOps experience supporting enterprise implementations.
• Strong working knowledge of platform fundamentals, including tables, forms, lists, ACLs/roles, catalog items, workflows, Flow Designer, notifications, SLAs, and CMDB basics.
• Hands-on scripting experience in using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, and related platform automation patterns.
• Experience supporting DevOps/release activities such as update sets, application repository, environment promotion, deployment validation, regression testing, and rollback coordination.
• Experience with integrations using REST/SOAP APIs, IntegrationHub, MID Server basics, imports, scheduled jobs, and inbound/outbound email processing.
• Hands-on experience building or maintaining ATF test cases for smoke, regression, and release validation.
• Intermediate knowledge of AI capabilities, including Predictive Intelligence, AI Search, Virtual Agent, Now Assist, and Now Assist for Creator, with ability to explain practical use cases and support guided implementation.
• Understanding of AI data readiness concepts such as clean historical data, consistent categorization, knowledge quality, feedback loops, and confidence-based recommendations.
• Familiarity with ITSM processes such as Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Ability to troubleshoot platform defects, workflow failures, integration errors, and performance/stability issues in collaboration with platform and operations teams.
• Strong documentation, communication, and stakeholder collaboration skills.
• CSA required or strongly preferred. CAD or CIS certification preferred.

Preferred Qualifications

• certifications such as CAD, CIS-ITSM, CIS-App Engine, Service Catalog, or related credentials.
• Experience with scoped applications, App Engine Studio, delegated development, and platform governance practices.
• Exposure to Now Assist for Creator or AI-assisted development patterns for generating catalog items, flows, scripts, or development recommendations.
• Experience supporting IAM, access request, provisioning, RBAC, least privilege, or audit/compliance workflows in .
• Experience with identity platforms such as Entra ID, SailPoint, CyberArk, Okta, Ping, or Active Directory.
• Experience building operational dashboards using Performance Analytics, reports, or custom reporting.

Core Skills & Competencies

• DevOps mindset: build, test, deploy, validate, monitor, and improve.
• Strong troubleshooting, structured problem solving, and RCA discipline.
• Automation-first approach using workflows, Flow Designer, scripts, integrations, and ATF.
• Practical AI awareness with ability to identify use cases, validate outputs, and apply human-in-the-loop controls.
• Stakeholder collaboration across product, platform, security, IAM, operations, and development teams.
• Risk-aware delivery with focus on security, auditability, compliance, and platform stability.

Supervisory:

No.

Weekly Hours:

40

Time Type:

Regular

Location:

IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.