Principal System Engineering

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

About the Team:

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. In 2023, the digital transformation will revolutionize the digital space, and you can build a career that will propel your future.

About the Job:

• The principal-System Engineer position is responsible for all functions involved in the quality assurance and test execution for the Consumer applications.

• Using testing techniques, design, develop, analyze test plans and strategies, write and execute test cases, and troubleshoot defects for applications.

• Determine integrated testing solutions that include cross dependencies between organizations and programs, develop data and environment strategies utilizing architectural skills and methodology to meet performance, usability, scalability, reliability and security needs.

• Responsibilities may include IST/UAT, E2E testing which encompasses the entire Salesforce customer experience testing.

• This position is required to provide software engineering services which includes quality control, and production support testing, and liaison to the key stakeholders.

• This is a technical position providing solutions for one or more software engineering disciplines and works closely with development, product management, project management, and leadership, drives adoption of the right technologies and platforms to meet the overall technology vision, roadmap and strategy established by Technology Development.

• Drives consistent standards, tools, and best practices across the team with the overall goal of improving application reliability.

• Responsible for developing creative options and alternate testing/release strategies for meeting aggressive goals in terms of time to market in a very fast paced and dynamic environment.

• Establishes clear SLAs (Service Level Agreements) for the testing/delivery partners and teams and closely monitors SLA compliance in terms of application quality, maintainability, scalability, and security.

Responsibilities and Day-to-Day View:

• Develops, Implements, and Manages process to ensure that products meet required specifications for quality, function and reliability prior to delivery

• Hands on experience with test automation and able to drive team automation needs

• Identifies and sets appropriate quality standards and parameter for products

• Should be responsible for the QA assignment and activities

• Assures that the program is governed in all respects

• Defines priorities and scope breakdown to be delivered to QE

• Apply risk-based techniques to ensure that QE provides an adequate level of confidence based on defined coverage criteria

• Designs repeatable, verifiable, and traceable test cases and is responsible for building feature traceability

• Understand impact of new features on existing automation scope and plans the required maintenance

• Creates automation development build up plan for the release Has full accountability for the delivery of high-quality code tested each program increment.

• Creates Automated Execution Plan during the scheduled test cycle

• Sprint/Release planning with Test Architects/Testers

• Manages risks and issue resolution to drive efficient and quality results

• Manages resources for program to ensure proper staffing and capacity

• Manages adherence to SLAs

• Collaborate with Developers, Business, and multiple global stakeholders to drive QA agenda Qualifications

• Deliver regular reports that provide qualitative and quantitative descriptions of business performance

• Works with Automation & Performance Leads & Architect for continuous Delivery & Management

• Lead, guide and support team members, and help streamline work processes to improve efficiency and consistency.

• Advocate for QA practice and define ways to continually add value to the customer experience

• Cross channel function lead/Test Architect across BSSe architecture and able to lead projects and provide impact analysis by working with other test architects

• Leads test strategy, planning and estimate test efforts across impacted teams and work on comprehensive test timeline, dependencies and progress reporting.

• Has full accountability for the delivery of high-quality code tested each program increment.

• Utilizes knowledge of quality engineering, business, industry and technology to incorporate process improvements and manage continuous process improvements for operations and practices.

• Collaborates with cross-functional teams including Architecture peers, Product Development, environment Planning & Engineering, and defect management, to identify and prioritize testing requirements and assess potential risks and issues

• Develops and maintains detailed documentation of test results and analysis, ensuring that all relevant information is readily accessible and easily understood.

• Continuously monitors and evaluates the effectiveness of testing processes and tools, identifying opportunities for improvement and driving the implementation of necessary changes to optimize efficiency, accuracy, and overall release delivery

• Leads the continual advancement of automation and integration into Agile and iterative delivery methodologies, and the transformation to a quality engineering focused

• organization thru the One Design concept and Single Test Suite model, continuous testing / integration (CI), test phase rationalization and test case automation.  

• Experience with DevOps CI/CD tooling, test automation, code review and improving the usability of CI/CD pipelines and quality gates

• Able to drive defects to closure by working with development team and unblocking test execution

• Ability to analyze test results, identify root causes of issues, and provide recommendations for optimizations

• Able to demonstrate excellent communication skills to present test planning to leadership teams. 

Qualifications:

Primary / Mandatory skills:

• Overall 12+ years of experience, with at least 5+ years’ experience with API integrated certification

• Experience in Telecom Industry/ Ecommerce Application is added advantage

• Expertise in Automation, Test Strategy, Planning, Estimation and Analysis

• Assist in Test case reviews/approval

• Expertise in QA Test management experience covering Functional and Non-Functional testing

• Compliance to Test Process 100% majorly in test and defect Management

• Expertise in CRM, Order Management, Charging, Billing & Automation

• Experience on ADO implementation, Pipelines, work items and Test Plan

• Co-ordinate with teams supporting various technologies to deliver a complete solution to the business stakeholders

• Knowledge on Advanced concepts testing in salesforce platform is an added advantage.

• Knowledge on API Testing Automation

• Expertise in preparing daily status reports/dashboards to Management

• Decision maker in Entry and Exit of internal /development Testing stages

• Should be able to Co-ordinate proactively with Testing Team, Dev Leads & Other Members

• Good to have experience with GUI & API Automation using Java

• Exposure to GenAI, BDD & TDD frameworks

• Good presentation skills – Developing and Presenting at Director and AVP Level

Technical Skills:

Education: Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience.

Experience: Typically requires 12+ years’ experience. Technical Career Pathway (TCP) role.

Our Principal System Engineering, earns between $158,200.00-$237,400.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

#ConsumerTechnologyeXperience

 AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

Weekly Hours:

Time Type:

Location:

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.