Lead Tech Product Mgr

Job Description:

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology eXperience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine customer connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

 

About the Team:

Our Contact Lifecycle Management (CLM) product team, within the broader Consumer Technology eXperience organization, is transforming how we communicate with customers. We are in the middle of a significant overhaul of our front-end Sales, Service, and Communications capabilities—implementing Salesforce to simplify and integrate our employee and customer-facing experiences. We collaborate with a variety of business and technology stakeholders to define customer lifecycle experiences and how we use effective customer communications to serve the customer throughout their journey. Our mission is to drive significant improvements in CX and communication effectiveness through improved design, journey management, personalization, and integrated Salesforce experiences.

 

About the Job:

• We are looking for a Technical Product Manager to be a part of our customer communications transformation as we scale our Salesforce Marketing Cloud implementation.

• You will be focused on communications throughout the customer lifecycle including marketing, order management, onboarding, account and service, billing, and support for all AT&T mass market consumer products including wireless and fiber.

• You will use your strong product management skills and thorough understanding of customer needs to ensure the delivery of compelling customer experiences.

• You will develop and implement product strategy, roadmaps, and capabilities for digital experiences and communications that span email, SMS, and push notifications.

• You will work with a variety of stakeholders and product managers to define and prioritize high impact epics and features related to customer communications.

• You will lead others and drive shared outcomes with peers, stakeholders, and leaders.

• You will leverage your technical acumen to work with application and enterprise architects to collaborate on technical solutions.

 

Responsibilities and Day-to-Day View:

• You will help establishes and communicate the product vision up, down, and across the organization.

• You will collaborate with diverse business stakeholder teams to develop product roadmaps.

• You will work with marketing, CX, and vendor partner teams to understand the business strategy and then translates that into epics/features/requirements.

• You will consult with architects to develop solution designs.

• You will be responsible for the ongoing management, grooming, and prioritization of your feature backlog.

• You will lead feature refinement with stakeholders and other product managers.

• You will identify dependencies and secure commitments from internal and external product teams.

• You will work alongside engineering counterparts to seamlessly deliver product features.

• You will be responsible for ensuring developed features meet customer/stakeholder needs.

• You will actively learn the domain and ultimately become a subject matter expert.

• You will own and drive achievement of domain and feature specific KPIs.

 

Required Qualifications:

• 5+ years of technical product management experience (or equivalent) with proven track record of managing all aspects of a successful product throughout the lifecycle

• 2+ years of experience with communications or digital domains (.com or app)

• Strong technical background with experience in software development, web technologies, and customer communications such as email, SMS and push notification

• Strategy development, particularly in the digital arena (.com, app, comms, agent-facing applications, CRM)

• Epic decomposition and business features/requirements authoring

• Delivering software capabilities via agile methodologies

• Data and systems integrations

• Customer lifecycle management, customer journeys, and CX design

• Product roadmap assessment and planning

• Experience in working with both the business and technical teams, coordinating/leading solution design, development/configuration, and deployment across cross-functional teams

• Experience working within agile development methodologies

• Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives

• Excellent written and verbal communication skills with demonstrated ability to present complex information in a clear manner to peers, developers, and senior leaders

• Adaptable and resilient with experience operating in a fast paced environment

 

Preferred Qualifications:

• Salesforce Marketing Cloud (ExactTarget), Oracle Responsys, or other similar customer communication platforms--preferably both marketing and transactional types of communications

• Experience implementing Customer Data Platforms (CDP)

• Strong knowledge of the wireless and high-speed internet customer lifecycle

• Salesforce certifications

• Experience in a retail, call centers, or AT&T consumer business operations or equivalent

• Bachelor’s degree or equivalent work experience in Marketing, Computer Science, Information Systems, or related field

 

Our Lead Tech Product Mgr earn between $128,400 -$192,600. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

·       Medical/Dental/Vision coverage

·       401(k) plan

·       Tuition reimbursement program

·       Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

·       Paid Parental Leave

·       Paid Caregiver Leave

·       Additional sick leave beyond what state and local law require may be available but is unprotected

·       Adoption Reimbursement

·       Disability Benefits (short term and long term)

·       Life and Accidental Death Insurance

·       Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

·       Employee Assistance Programs (EAP)

·       Extensive employee wellness programs

·       Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Ready to #transformdigital with us? Apply now!

#ConsumerTechnologyeXperience

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia

Salary Range:

$128,400.00 - $192,600.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.