Lead IT Telephony Engineer (Government)

Job Description:

AT&T Global Public Sector & FirstNet is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.  We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.

Our AT&T National Security organization supports our Nation’s Intelligence Community, operating and assuring critical voice, video, and collaboration services for the full spectrum of intelligence operations.

AT&T has an opening for a Lead IT Telephony Engineering (non-supervisory) who will provide the project planning, infrastructure planning/design, and implementation of the customer’s internal enterprise communications system. Performs engineering trouble shooting and investigations to determine root cause, lessons learned, capture new requirements, contribute to short and long-range engineering plans, designs, and traffic studies of the customer’s internal telecommunication systems.

Duties/Responsibilities:                                                                                                       

• Provide system and network operation and support of IP-based real-time communications services to include SIP and ISDN/PRI trunking and integration, call routing policy design and configuration, and enhanced messaging and automated call delivery capabilities.
• Serve as Tier 2 resource for O&M trouble escalation and/or work orders for network services and voice network infrastructure devices. This includes the implementation, maintenance, administration, configuration, problem resolution and/or technical support for telephony/voice infrastructure related hardware and software. Routinely involves consulting and troubleshooting with end-users, hardware/software vendors, service providers and multiple customer partners.
• Fulfill service requests for number inventory, voice accounts and voice services requested by end-users by provisioning services on various application systems. Configure special or ad-hoc project assignments.
• Create and maintain technical documentation (network designs, SOPs, User Guides, etc.) to support all areas of system configuration, administration, operation procedures and processes. Cross train with other Tier1/2 teammates for full customer coverage.
• Develop and deliver monthly performance metrics of various customer premises ticketing systems. Provide updates on milestones, alert leadership of delays, and work on solutions to mitigate any scheduled delays or conflicts.
• Support configuration management process and quality check via testing and validation use cases. Match configurations with available customer databases and ticketing systems to ensure accuracy of request. Inform affected user and/or system owners of exceptions and discrepancies in data and implement with corrections.
• This is an individual contributor position (non-supervisory) that will engage with matrixed resources from across the organization in support of program objectives.
• Occasional travel to different customer designated locations within the Washington Metro Area

Required Clearance

TS/SCI with poly (#ts/sci) (#polygraph)

Additional Clearance Requirements:

Will be required to undergo additional High Risk Role screening (customer specific)

Required Qualifications:

B.S. in Computer Science, Information Technology or similar

        Education requirements are flexible depending on experience.

The following skills / prerequisites are required:

• Approximately 3-5 years of working experience configuring and implementing enterprise voice solutions to include:

• Experience with administering, configuring, deploying hardware such as session border controllers, TDM/IP gateways, Traditional and IP PBXs.
• Experience with administering, configuring, and deploying unified communications platforms such as integration of real-time communication technologies (voice, video, messaging) and mobile applications using Cisco, Microsoft, Avaya, etc.
• Familiarity with VoIP architectures and VoIP technologies, particularly the Session Initiation Protocol (SIP) and Real-Time Transport Protocols (RTP) as well as the interworking of VoIP protocols with traditional circuit switched networks and protocols networks (ISDN/PRI, ISUP and SS7). 
• Hands-on experience with administering, configuring, and deploying IP telephony voice solutions such as testing, configuration and administration of call control applications, TDM/IP gateways, session border controllers (SBCs) and IP endpoints (i.e. hardphones or softphones)

• Basic understanding of TCP/IP and other LAN/WAN protocols. Knowledge of fundamental IP routing and switching protocols (BGP, OSPF, STP, VTP) and technologies (IPSEC VPN, NAT, QoS). Hands-on experience with Cisco and Juniper routing, switching and security products desired.

• Ability to monitor and troubleshoot network and voice issues or outages when they arise to isolate issues and provide relevant data/information collected to Tier-3 when escalation is required.

• Candidate must be strong in analytical thinking and problem solving to investigate and troubleshoot problems, inefficiencies, and performance issues. Candidate should also have strong inter-personal communication skills to collaborate effectively with team and customer.

• Occasional travel to other customer designated locations within the Washington Metro Area and some domestic travel required. 

• Candidate should demonstrate a commitment to continuous learning/education both on and off the job to further enhance and develop skills and expertise.

Desired Qualifications

- Professional Certifications:

• Cisco Certified Network Associate (CCNA)
• Juniper Network Certified Internet Associate (JNCIA) - JUNOS
• SIP School Certified Associate (SSCA)

- Experience or working knowledge of Cisco and Juniper network routers and switches

- Experience or working knowledge of database applications (Oracle, MySQL, PostGres)

- Experience or working knowledge of virtualization, VMWare or equivalent

- Basic system administration experience with Red Hat Enterprise Linux and/or Windows platforms 

Our Lead IT Telephony Engineering's earn between $89,200 - $207,900. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Oakton, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.