Incident Response Analyst I

Location: Austin, TX

Time Type: Full time

Job Description

• Essential Duties and Responsibilities: 
  • Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment.
  • Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
  • Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
  • Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
  • Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
  • Vendor Management: Experience coordinating with external delivery vendors, under tight SLAs.

• Education and/or Work Experience Requirements: 
  • Experience in managing Data center enterprise incidents.(facility, noc, soc)
  • Associate’s degree in IT, or equivalent experience. 2-5 years in IT Ops.
  • Bachelor’s degree in Information Systems, or Computer Science. 2-5 years SOC/IR experience..
• Knowledge, Skills & Abilities:
  • Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.
  • Strong analytical, troubleshooting, and decision-making skills under pressure.
  • Excellent written and verbal communication, including technical documentation.

Salary Range

$59,812.00 - $94,440.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law