Senior Manager - ServiceNow Developer & Technical Lead

Job Title - Senior Manager - ServiceNow Developer & Technical Lead

Career Level - E

Introduction to role

We are seeking an experienced and dynamic ServiceNow Delivery Lead to join our team. The successful candidate will be responsible for leading the delivery of ServiceNow solutions, ensuring alignment with business objectives, and handling end-to-end project execution. This role requires a blend of technical expertise, project management skills, and leadership abilities to drive successful implementations and optimize the use of the ServiceNow platform.

Accountabilities

Project Management:

• Take end to end ownership of Scaled agile delivery, from organizing and driving the demand planning to sprint planning, running the sprint review and retrospective calls, participate in PI planning sessions to represent the EUIT  demands as the delivery lead
• Lead the planning, execution, and delivery of ServiceNow projects, ensuring they are completed on time, within scope, and budget.
• Develop detailed project plans, prioritization, and risk management strategies.
• Coordinate with multi-functional teams to collect requirements and define project deliverables

Technical Leadership:

• Provide technical mentorship and support in the design and implementation of ServiceNow solutions.
• Oversee the configuration of ServiceNow applications to meet business needs while striving to reduce customization.
• Ensure best practices and standards are followed in the development process.
• Represent EU Tech team in the Risk Assessment Forum, Architecture board and Change review meetings and support the team

Stakeholder Engagement:

• Act as the primary point of contact for stakeholders, managing expectations and ensuring clear communication.
• Conduct regular meetings with team members to provide updates and gather feedback.
• Foster positive relationships with business units to understand their needs and ensure ServiceNow solutions align with organizational goals.
• Connect regularly with Product Owners of each SN product that you support and work with Project Managers and business sponsors of major projects, gather feedback and provide updates
• Collaborate with platform demand, integration, cross platform and release teams, be available for Scrum of Scrum, stage and prod release meetings to ensure successful delivery of Enabling Units stories

Team Management:

• Lead, mentor, and develop a team of ServiceNow developers and administrators.
• Foster a collaborative and innovative team environment, encouraging continuous learning and improvement.
• Conduct performance reviews and provide constructive feedback to team members
• Plan individual and Team's strategy in training and development and ensure complete utilization of SN credits 

Continuous Improvement:

• Identify opportunities to enhance ServiceNow capabilities and drive process improvements.
• Stay updated on the latest ServiceNow features and industry trends to recommend innovative solutions.
• Implement best practices for organizational change and quality assurance.

Essential Skills/Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree preferred.
• Demonstrable experience as a ServiceNow Delivery Lead or in a similar role, with a track record of successful project delivery.
• Deep technical expertise in ServiceNow platform capabilities, including deep products understanding and knowledge in HRSD, IRM, CSM, Finance SD, Portal development, WSD, BCM and custom applications.
• Excellent project management skills, with experience in Agile, Scaled Agile and Scrum methodologies.
• Outstanding leadership and team management abilities.
• Strong team member management and communication skills.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.
• Ability to work in a fast-paced environment and prioritize multiple priorities.

Desirable Skills/Experience

NA

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

At AstraZeneca, our work has a direct impact on patients, redefining our ability to develop life-changing medicines. We empower the business to perform at its peak by combining ground breaking science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Here you can innovate, take ownership, and explore new solutions in a dynamic environment that encourages lifelong learning.

Ready to make a difference? Apply now!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.