Associate Engineer - IAM

Job Title: Associate Engineer - IAM

Career Level - C1

Introduction to role

Join a world-leading pharmaceutical company headquartered in the United Kingdom, operating in over 100 countries. As an Associate Engineer - IAM, you will be part of a large infrastructure support and maintenance function that spans several continents. This role requires basic knowledge of Windows Infrastructure and excellent communication skills.

Accountabilities

• Ensure availability and performance of supported technology/platform services.

• Initial triaging and remediation, if possible, of all P1, P2, P3, and P4 incidents.

• Escalate incidents from events to CC/SD on outage incidents.

• Update Knowledgebase articles.

• Manage incident queues.

• Work on Incidents, Changes, Service & Problem Requests.

• Follow ITIL processes.

• Provide 24/7 support.

Essential Skills/Experience

• Bachelor Degree or equivalent with 0-1 year of operational experience.

• Good communication skills.

• Flexibility to work in shifts on a rotational basis covering Americas, EMEA, and ASIAPAC regions 24*7.

• A self-starter with high levels of drive, energy, resilience, and a desire for professional excellence.

• Quick learner.

• Basic infrastructure knowledge.

• Ability to learn IAM technologies.

• Knowledge of Active Directory (AD).

• Ability to write emails.

• Good communication skills to work with vendors, application users, and third-party service providers.

• Knowledge in PowerShell, VBScript or BASH shell scripting, Python, Linux script preferred.

Desirable Skills/Experience

• Diploma/Bachelor’s degree.

• Knowledge in Active Directory.

• Web development (HTML).

• Java.

• JavaScript.

• PowerShell.

• SNOW APIs.

• Ability to work effectively in a matrix organization.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Working in Technology here means you'll be a self-starter who is comfortable stepping up and taking ownership, willing to constantly explore and challenge the status quo. You'll be empowered to orchestrate new possibilities, solve challenges and continuously innovate. Here you'll join hackathons, work with large data and challenge yourself to push new boundaries.

Ready to make an impact? Apply now and join us on this exciting journey!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.