Associate Engineer - Collaboration Service

Job Title: Associate Engineer -  Collaboration Service

Career Level - C2

Introduction to Role:
Join our dynamic IT team at AstraZeneca as a Collaboration Consultant. Our team is responsible for document storage, workflow services, mail, calendar, and unified communication. In this role, you will assist with the design, development, implementation, and support of AstraZeneca's IT Infrastructure technology. You will work under the guidance of more senior employees and collaborate closely with third-party suppliers. 

This role is for a world leading Pharmaceutical company which operates in over 100 countries and is headquartered in the United Kingdom. The candidate is expected to work as a Engineer for a large infrastructure support and maintenance function, spanning several continents.

Core Skills

The Engineer should possess the required skills

• MS Office 2016, and the version lifecycle of these products

• Exchange O 365 suites of products deployment and migrations

• Exchange O365 account administration\ troubleshooting

• Exchange calendar/shared folder permissions and delegation.

• Perform/create queries and user account

• Migrations - Mailboxes, Public Folders, User Profiles

• Microsoft Azure administration - adds moves, and changes

• Troubleshoot/resolve escalated Help Desk issues relating to O365

• Manging MS teams & Troubleshoot/resolve the real time issues

Typical Accountabilities

• Responsible for monitoring alerts handling.

• Responsible for handling service requests.

• Responsible for diagnosing and fixing P3 & P4 end user relate incidents.

• Responsible for build and deploy servers and other infra services.

• Initial triaging, and remediation if possible, for all P1& P2 or else escalate it senior levels.

• Responsible for incident queue monitoring and management.

• Responsible for Creating & implementing Change requests. 

• Responsible for fulfilment requests of standard changes (request for data, request for information, server builds, other service catalogue items)

• Responsible for creating and updating Known Error documentation.

Education, Qualifications, and Experience

Essential

• Bachelor Degree or equivalent with 1 to 3 years Operational experience.

• Experience in managing Incidents, Problems, changes and capacity management aspects.

• Demonstrated ability handling large number of incidents via. Any ITSM tool

• Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC  regions 24*7

• An ability to work effectively in a matrix organization is essential.

• A self-starter with high levels of drive, energy, resilience and a desire for professional excellence.

Desirable

• Diploma\Bachelor’s degree

• Multi years of work experience in Technical teams working in Shifts.

• ITIL Certification and any one technical certification.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.