Senior Site Reliability Engineer (SRE)

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse—from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We are looking for a Senior Site Reliability Engineer to join our growing team. The ideal candidate will have worked in a start-up environment and wants to help us build efficient, reliable, secure, and scalable infrastructure and code. You will bring your expertise and understanding in deploying and automating the delivery of modern SaaS platforms at scale.

You will...

🌎 Provision infrastructure and tooling required to deliver the Assured platform, from scaling existing products to launching novel infrastructure to support entirely new products and initiatives

👩‍💻 Create automated tooling to configure and maintain our platform and services with an eye for consistency and repeatability

👷 Build sustainable methods for monitoring, managing, and scaling our platforms and services

🛠️ Collaborate with our security team to assess, suggest, and execute strategies ensuring compliance with security regulations and industry best-practices

🍌 Foster the ongoing development and adoption of observability best practices within the platform

🚦 Respond to and help mitigate any incidents that may arise, employing a swift and effective incident response strategy to maintain the stability and availability of the platform

⚙️ Work to reduce toil and embrace simplicity 

🤝 Lead, mentor, and learn from other engineers on our growing team

We should talk if…

🦸‍♀️ You have what it takes and the experience to get the job done

🛠 You can autonomously build and scale high-quality products and environments from early stages to maturity

🤖 You are inclined to automate, but you can discern when automation isn’t the best solution and present alternatives

🕵️ You take the initiative to identify and solve important problems, coordinating with others on cross-cutting technical issues

📖 You make others better through code reviews, thorough documentation, technical guidance, and mentoring

🚵 You are persistent in the face of roadblocks, dispatching them efficiently, pulling in others as necessary

🪛 You are self-motivated, requiring minimal direction/oversight

👁️‍🗨️ You have a passion for observability and SLOs

❌ Not required: Specific technology or programming language background. We are relatively technology-background agnostic. We believe great engineers are great engineers, and that the technologies we use will continue to evolve with the team and challenges we face. In Assured’s codebase today, you’ll find: Node.js (Typescript), Python, PostgreSQL, GraphQL, Terraform and we work with AWS, Docker, and Linux servers.

In your first month at Assured, you may...

⚙️ Evolve a best-in-class infrastructure-as-code approach to deploying and managing services at Assured

🔌 Develop and foster observability and alerting best practices across multiple applications, including selecting technical approaches, developing SLOs, developing buy-in across the engineering organization, and training teams in implementing new practices

👾 Collaborate with our security team to enact changes that establish a cohesive environment in line with industry-recognized security guidelines 

⚖️ Help maintain the stability of the platform by responding to incidents using an established incident response protocol, as well as partaking in or leading incident retrospectives

📈 Work to improve, streamline and scale our CI/CD pipelines

Benefits:

🤑 Competitive salary and equity packages

🏥 Health Care Plan (Platinum Medical, Dental, & Vision)

🌧 Life Insurance (No cost to you)

🏄 Paid Time Off (Uncapped vacation days & paid holidays)

👶 Family Leave (Maternity, Paternity)

📈 401(k) contribution (Assured contributes 3% of your income even if you don't contribute)

👪 Health and Dependent Care FSAs (Pre-tax flexible spending accounts for out-of-pocket expenses)

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.