职责
- 为客户技术团队提供现场应用支持，与客户直接接口人建立稳固的合作关系
- 与客户定期召开会议并反馈客户的关键需求给公司。
- 日常工作包括直接在客户公司提供现场支持，以及通过电话、邮件等方式与客户保持沟通，分析问题并及时为客户提供解决方案
- 一线支持职责：产品组、研发组以及客户之间的沟通桥梁
- 产品支持： 专注于针对先进节点的产品方案的调试，监控并推动客户项目的进展
- 客户反馈：协调和推动向客户提供的技术反馈
- 项目职责：同客户、产品工程师一起制定技术指标和项目计划，起草项目规划、定 期召开总结会议
- 向产品及研发工程师报告技术需求和技术问题
- 使用JIRA文档系统，管理客户案例
- 开展现场培训以及协调客户的培训需求
- 每周追踪并定期报告客户项目进度
- 本职位要求一定程度的出差
要求
- 物理、光学、计算机科学、化学工程、材料科学、数学等相关专业，硕士及以上学历
- 熟悉OPC以及光刻技术
- 有良好的问题分析和解决能力
- 良好的沟通、计划组织、协作以及人员/项目领导能力
- 较强的人际交往能力以及在不同环境的工作适应能力
- 流利的英语表达能力
- 有掩膜版设计制造，物理版图设计，光刻及其它晶圆处理工艺方面背景优先
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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