echojobs.io
Login

Ascend.io

Sr. Customer Solutions Engineer

Remote
USD 90k - 160k
AWS GCP Azure Python Spark Java Scala
Search for More Jobs Talk to a recruiter now 💪
This job is closed! Check out or
Description
Ascend's mission is to enable every organization to innovate faster by harnessing the power of automation. We help customers spend more time bringing data innovations to life by simplifying and accelerating data orchestration.

As a Sr. Customer Solutions Engineer you will provide enterprise-level guidance and support to customers by researching, diagnosing, troubleshooting, and resolving issues to the clients’ satisfaction while building a support team to address our growing list of customers. We believe the best teams are made from individuals who have a deep passion for customers, love sharing knowledge with their team, and actively seek out environments where they are not the smartest person in the room.

What You'll Do:

  • Improve processes to support our global customers 24/7, working across regions with other Engineers/Consultants 
  • Act as a consultant and subject matter expert for internal and external stakeholders in engineering, sales, and customer organizations to resolve technical obstacles and improve the platform 
  • Hands-on to diagnose, troubleshoot, and resolve data pipeline issues working directly with customers
  • Work closely with engineering to resolve escalated product incidents
  • Work across region to identify, submit and track feature requests with high impact to our customer data needs
  • Work closely with our Tech Writers to ensure our documentation is updated and our Knowledge Base continues to evolve for customer self sufficiency

What we look for:

  • Three to five years in a support role working directly with customers
  • Experience with technical support implementing proven techniques that both resolve issues and increase customer satisfaction
  • Strong written and oral communication, critical thinking, flexibility, self-direction and a team mindset
  • Experience working as a Data Engineer
  • Experience building complex data pipelines
  • Experience designing and building cloud-based data solutions including Data Lake, Data Warehouse and/or Lakehouse implementations (ex. S3/GCS/ADLS, Snowflake and/or Databricks)
  • Deep experience with at least one cloud platform (AWS, GCP, Azure)
  • Hands-on development experience with Python & Apache Spark
  • Bachelor's degree in computer science, software engineering, data engineering, information technology or relevant experience

Nice to Haves

  • Experience in a start-up technology product company
  • Hands-on with at least one additional programming language (Java, Scala, etc)
  • Experience with software development processes

What We Offer:

  • Medical/Dental/Vision covered at 100%
  • Long-term & Short-term disability
  • Life Insurance
  • Meaningful equity
  • 401(k)
  • Flexible PTO
  • Annual Learning Stipend
  • Remote Work Stipend
The reasonably estimated base salary for this role ranges from $90,000 - $160,000 USD, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ascend we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ascend.io is an equal opportunity employer. We are committed to treating all applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Ascend.io
Ascend.io
Big Data SaaS Software

2 applies

440 views

Jobs from our Partners

DevOps Engineer II

San Francisco, CA US

DevOps Engineer II

Cambridge, MA US

DevOps Engineer II

Seattle, WA US

Principal Engineer

Frisco, TX US

Similar Jobs

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 340 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Wall Of Love From Fellow Engineers

Frequently Asked Questions

  • Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
  • The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
  • Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
  • We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
  • We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
  • From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
  • We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
  • If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
  • EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.