Description
At ASAPP, we are focused on building AI solutions that address complex customer service challenges. Our technology is designed to automate and optimize large-scale customer interactions, helping businesses improve efficiency, reduce costs, and maintain high customer satisfaction. We are looking for individuals passionate about AI and technology, who want to contribute to solving real-world problems in customer service operations. You will join a team combining advanced AI with deep industry expertise to create tools that enhance contact center capacity and improve the customer experience. We aim to empower businesses with secure, scalable solutions that meet their specific needs, while fostering a culture of innovation and continuous improvement.
ASAPP’s AI Engineering team is seeking an enterprising, talented and curious software engineer. This role will be focused on helping build out critical components of our Generative Agent product, and manage the team leading this effort.
Candidates will provide technical leadership for junior engineers who will handle tasks such as building data processing and fine-tuning pipelines for LLMs, designing feedback loops with our product team, architecting backend systems and user experiences, triaging production issues and monitoring quality of production systems. Candidates will work closely with project managers to prioritize tasks and communicate with other teams, as well as with Product Managers and other stakeholders to ideate and prioritize work.
What you'll do
- Develop product features that can improve performance via feedback loops
- Design pipelines for fine-tuning LLMs
- Design and implement end-to-end product capabilities, including frontend and backend components
- Drive a/b tests to iterate and improve product features and ML capabilities continuously
- Work with our Platform, SRE and Data Infrastructure teams to support production needs for ML services
- Follow advancements in AI and ML, and participate in discussions about them with the ML and research teams
What you'll need
- Strong architectural skills, with proven experience designing complex software systems
- Strong engineering skills, with at least an intermediate level skill in Python
- Experience implementing technical solutions, tackling tough engineering problems to help build our products.
- Experience building and deploying production ML models to solve real-world problems
- A Bachelor’s Degree in a field of science, technology, engineering or math, or equivalent hands-on experience
- Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others
What we'd like to see
- Experience working on AWS and familiarity with CI / CD tools
- Experience with Athena, Kafka and a strong background in databases
- Experience managing software infrastructure for engineering teams
- Knowledge of additional languages such as SQL, Go, Javascript, or Typescript are not necessary but will help you work in cross-functional teams
Benefits
- Competitive compensation
- Stock options
- Prudent Life Insurance
- Onsite lunch & dinner stipend
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave, including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.
ASAPP
Artificial Intelligence (AI)
CRM
Customer Service
Enterprise Software
Sales Automation
0 applies
20 views
Other Jobs from ASAPP
Front End Software Engineer
Remote
Argentina
Backend Software Engineer
Remote
Argentina
Insights Data Analyst
Remote
Argentina
Staff Compliance Engineer
Remote
Argentina
Lead Software Development Engineer in Test
Remote
Argentina
Similar Jobs
Senior Software Engineer - Backend
Remote
Pune, India
Senior Software Engineer
Remote
Lisbon, Portugal
Staff Engineer, IT Systems Engineering
Remote
Sunnyvale, CA
Senior Systems Engineer, OS Automation
Remote
New York, NY
Senior Software Engineer, Network Datapath
Remote
New York, NY
Senior Software Engineer, Metal Dev
Remote
New York, NY
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say
