Real job — pulled straight from ASAPP’s careers page · Verified October 31, 2026 · No reposts.
Job description
ASAPP is hiring a Principal AI Architect — a full-time, based in New York, NY role. Apply directly on ASAPP's careers page below.
Principal AI Architect
Team: Solutions Engineering
Location: New York, Mountain View
Commitment: Full-time
Workplace Type: hybrid
Salary:
We are seeking a Principal AI Architect to be the senior technical voice our enterprise customers turn to as they plan how AI fits into their customer experience. You will spend most of your time with customer technology leaders, helping them shape a practical, forward-looking path on ASAPP's platform. The rest of your time you'll spend inside our Delivery, Research, and Engineering teams, staying close to what we're building and what's working in production, and sharing that knowledge with our Customer-facing technology teams.
What You'll Do
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Serve as a trusted technical advisor to CTOs, CIOs, heads of CX technology, and enterprise architects at strategic prospects and customers.
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Bring a clear point of view on where conversational and agentic AI is heading, and help customers decide what to adopt now, what to plan for, and what to skip.
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Lead executive briefings, architecture discussions, and workshops alongside our account and solutions teams.
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Shape and qualify custom requests, favoring solutions that become reusable product capabilities, and partner with Product and Delivery before making commitments.
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Start with a structured onboarding rotation through our Delivery, Research, and Engineering teams, so you build hands-on knowledge of our platform and how we deploy it before taking on full account coverage.
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Embed regularly with Delivery, Research, and Engineering, and turn what you learn into concise guidance that helps our Solution Engineers, and related technical field teams.
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Bring customer needs back to Product and Engineering as clear, prioritized input.
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Represent ASAPP externally through content, talks, and industry conversations.
What You'll Bring
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10+ years in enterprise technology, including 5+ years as a principal or lead architect, solutions leader, engineering director, or applied AI/ML lead.
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Hands-on experience with LLMs, prompt engineering, and LLM application architecture; familiarity with conversational AI and speech.
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A track record of owning technical outcomes on complex enterprise programs.
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Excellent executive presence and communication, with the ability to explain technical ideas to both business and engineering audiences.
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Good judgment about scope, including the confidence to tell a customer "not yet."
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A track record of publishing or presenting on applied AI, such as LinkedIn posts, a blog, a YouTube channel, or conference talks. A large following isn't required, but we're looking for someone who already shares what they learn publicly.
Nice To Have
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Contact center tech, CCaaS, or CX technology experience.
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Experience in a field CTO, office-of-the-CTO, or principal architect role at an AI, cloud, or data platform company.
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Depth in one or more industries such as travel and hospitality, financial services, telecommunications, or insurance.
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Frequently asked questions
What skills are required for Principal AI Architect at ASAPP?
The required skills for Principal AI Architect at ASAPP include: AI, Machine Learning, LLM.
What is the seniority level for Principal AI Architect at ASAPP?
Principal AI Architect at ASAPP is a Principal / Senior level position.
How do I apply for Principal AI Architect at ASAPP?
You can view the full description and apply for Principal AI Architect at ASAPP on EchoJobs: https://echojobs.io/job/asapp-principal-ai-architect-r07fa.