Description
At ASAPP, we are focused on building AI solutions that address complex customer service challenges. Our technology is designed to automate and optimize large-scale customer interactions, helping businesses improve efficiency, reduce costs, and maintain high customer satisfaction. We are looking for individuals passionate about AI and technology, who want to contribute to solving real-world problems in customer service operations. You will join a team combining advanced AI with deep industry expertise to create tools that enhance contact center capacity and improve the customer experience. We aim to empower businesses with secure, scalable solutions that meet their specific needs, while fostering a culture of innovation and continuous improvement.
We are looking for an Insights Data Analyst to join our Sales and Customer Success teams who support ASAPP’s goal to reduce the need for excessive labor while ensuring excellent first contact resolution and maintaining high customer satisfaction, all while offering the most cost-effective solution for long-term operation.
Working closely with our Customer Success Managers, Strategists and Account Directors, the Analyst will provide data-driven solutions that will empower our existing customers to maximize the value they receive from ASAPP and help prospective customers see the potential value they will receive from ASAPP. The primary responsibilities of the role will include conducting ad hoc data analyses, providing recommendations and crafting narratives around performance and opportunities.
The ideal candidate is a self-starter who has strong technical skills and the drive to own the end-to-end completion of various data-related projects (including writing queries, designing dashboards and building slide decks).
The role is right for you if you
- Have strong analytical and technical skills
- Love to solve challenging problems using data
- Are adept at transforming ambiguous directives into impactful outcomes
- Are a self-starter with the drive to deliver high quality work
- Can operate in a fast paced environment without sacrificing quality
- Can operate in a fast paced environment without sacrificing quality
What you’ll do
- Serve as a strategic partner to Customer Success, Product and Sales teams, helping them achieve business objectives through insights
- Conduct analyses on large datasets to uncover optimization opportunities and drive value for large enterprises
- Design slide decks and dashboards to help convey data insights to non-technical audiences
- Write custom SQL queries to fulfill data requests for both internal and external stakeholders
- Help shape the roadmap for generative AI solutions for the contact center
- Occasionally assist in customer facing presentations
What you’ll need
- Bachelor’s degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience2-4 years of experience manipulating and uncovering insights from large data sets
- Advanced SQL skills, including the ability to write new queries and interpret existing queries
- Experience with data visualization tools (e.g. Sisense, RStudio, Tableau, etc.) and an ability to create simple yet impactful data visualizations from complex data sets
- Ability to produce end-to-end slide decks to be presented to non-technical audiences
- Familiarity with database systems and data warehousing concepts
What we’d like to see
- Experience working with Python and using large language models for analytics purposes
- Previous experience working at an AI or technology startup
- Experience working with Google Docs Editor Suite (Google Docs, Slides, Sheets)
- Customer-facing experience is a plus but not required for this role
ASAPP is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-VR1 #LI-Remote
ASAPP
Artificial Intelligence (AI)
CRM
Customer Service
Enterprise Software
Sales Automation
0 applies
20 views
Other Jobs from ASAPP
Front End Software Engineer
Remote
Argentina
Backend Software Engineer
Remote
Argentina
Staff Compliance Engineer
Remote
Argentina
Lead Software Development Engineer in Test
Remote
Argentina
Staff Software Engineer, Machine Learning
Bengaluru, India
Chennai, India
Similar Jobs
Manager, Data Engineering - Business Intelligence
Remote
Toronto, Ontario
Data Engineer
Boston, MA
US
Senior Software Engineer
Greece
Remote Hybrid
Senior QA Automation Engineer
Greece
Remote Hybrid
Senior Data Scientist
Remote
US
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say
