Senior Technical Delivery Engineer
Location: Charlotte, North Carolina, United States
Department: Support
About Artisight
Artisight transforms hospital operations with its Smart Hospital Platform, helping health systems reduce costs, improve efficiency, and enhance patient care. Guided by deep clinical expertise and powered by NVIDIA GPUs, Artisight’s voice-activated sensors and computer vision technology enable real-time observation, virtual nursing, and automated documentation directly in the EHR. The platform integrates seamlessly with existing workflows to reduce staff burden, accelerate patient throughput, and improve safety. More than 400 hospitals across 30 health systems trust Artisight to deliver measurable results, including cutting patient falls by over 50%, reducing nurse turnover, and saving millions annually.
About the Role
We're seeking a Senior Technical Delivery Engineer to serve as the technical anchor between client infrastructure and our engineering capabilities. In this role, you'll be stationed full-time at the client site to troubleshoot complex systems, optimize our deployed AI platform, and ensure seamless technical delivery and ongoing stability. You'll help strengthen customer trust and accelerate value realization across our healthcare implementations.
This role is on-site, based in Charlotte, NC, and requires U.S. work authorization.
What You’ll Do
- Partner with clients and internal engineering teams to diagnose and resolve complex technical issues on Linux systems and IoT infrastructure
- Manage and monitor hybrid environments, containerized applications, and Kubernetes clusters to ensure high availability
- Design and maintain infrastructure automation using tools like Ansible to improve consistency and reduce deployment risks
- Lead technical presentations, training sessions, and knowledge transfer with clients and internal stakeholders
- Gather and analyze technical requirements to inform implementation strategies and ensure successful deployments
- Identify opportunities to optimize performance, enhance client satisfaction, and proactively mitigate risks
- Communicate progress, technical challenges, and recommendations clearly across teams and to non-technical audiences
What You Have
- 5+ years of experience in Enterprise IT and/or DevOps with a track record of managing complex technical implementations
- Demonstrated expertise administering Debian-based Linux systems (e.g., Ubuntu) with strong troubleshooting capabilities
- Comfort working with configuration management tools like Ansible and TCP/IP networking in cloud and physical environments
- Experience supporting containerized applications using Docker and Kubernetes
- Strong communication skills and a collaborative working style with both technical and non-technical stakeholders
- A thoughtful, proactive approach to risk mitigation and customer relationship management
Bonus Points For
- Exposure to healthcare or clinical settings
- Familiarity troubleshooting hardware
- Experience with Python scripting, CI/CD pipelines (GitHub Actions), and Infrastructure as Code (Terraform)
- Familiarity with AWS, Azure, or GCP cloud platforms
- Exposure to PostgreSQL database management, particularly clustered environments
- Prior experience as a Forward Deployed Engineer or similar field-based technical role
Why You’ll Enjoy This Role
- Impact: Your work directly enables healthcare providers to deliver better patient care through reliable, optimized AI-powered virtual care platforms
- Growth: You'll develop deep expertise in AI healthcare infrastructure while building skills in stakeholder management and cross-functional technical leadership
- Team: You'll collaborate with Cloud Engineers, Software Engineers, and customer IT teams while serving as the trusted technical face of Artisight
Equal Opportunity Employer
Artisight is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
California Consumer Privacy Act (CCPA)
For information about how we collect and use personal data relating to California residents, please review our Candidate Privacy Notice.
Careers at Artisight
To learn more about our culture and the total rewards we offer, visit our Careers page.
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