Service Now Developer/Dashboard Lead

Location: Arlington, Virginia, United States

Department: DHS

Workplace: remote

Employment Type: full

Description

DHS Suitability Required

About ARETUM

Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.

Job Summary

Aretum is seeking a skilled ServiceNow Developer to support stakeholders by leading ServiceNow development, dashboard creation, portfolio governance reporting, and migration efforts (including Jira to ServiceNow), while integrating data across tools and managing IT service workflows.

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. 

Responsibilities

• Provide development capabilities to support ServiceNow organizational milestones, dashboards, and processes
• Migrate project instance from Jira to ServiceNow
• Creates and maintains Executive, Annual Operating Plan (AOP), and Internal Milestone dashboards
• Creates/maintains portfolio governance reporting and processes
• Generate reports for review and planning events
• Manages the upload and updates process of activities and milestones in ServiceNow
• Integrate reporting data with other tools/system
• Develops and maintains backlog of solutions prioritized by the client and Develops workflows within ServiceNow
• Oversee business management planning, integration, and execution of service IT and customer workflows for all customer segments from as identified through governance materials and frameworks into the ServiceNow application.
• Develop, review, and align ServiceNow documentation (playbooks, internal and external user guides, testing materials, etc.) with ServiceNow processes to ensure usability and understanding for all customer segments.
• Manage continuous improvement (testing) of service processes within the ServiceNow application regularly

Requirements

• BS and 7-10 years’ experience in relevant field such as Business Management, Communications, Organizational Management, Computer Science, Engineering, etc.
• Background as a ServiceNow Developer developing and maintaining workflows
• Generating reports out of a ServiceNow platform
• Manages the upload and updates process of activities and milestones in ServiceNow
• DHS Suitability/preferably with CISA

 Preferred Qualifications

• Familiarity with Jira with the ability to take data from Jira instance and port to a Service Now platform
• Comfort level working with Dashboarding tools in applications like Power BI/Tableau and placement of dashboard information in a SharePoint setting

Travel Requirement

This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.

EEO Statement 

Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. 

As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. 

We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience. 

If you require reasonable accommodation during the hiring process due to a disability, please contact [email protected] for assistance. 

Equal Opportunity Employer/Veterans/Disabled 

U.S. Work Authorization

Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship. 

Benefits

• Health Care Plan (Medical, Dental & Vision)  
• Retirement Plan (401k) 
• Life Insurance (Basic, Voluntary & AD&D)  
• Paid Time Off
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development