Geospatial (GIS) Business Analyst

Location: Huntsville, AL

Department: Delivery Operations

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is looking for a Geospatial (GIS) Business Analyst to join our team.

This is an onsite position based in Huntsville, AL, which was recently ranked as one of the Top 10 Best Places to Live by U.S. News & World Report. Additionally, Huntsville was recognized as the 2nd most affordable place to live and the 16th fastest-growing city in the U.S.

Position Description:

Ardent is looking for a highly motivated Geospatial (GIS) Business Analyst who requires in-depth knowledge of industry-leading Geospatial tools to include ESRI’s web-GIS and desktop suite. This role entails diagnosing technical issues with ArcGIS web applications and implementing IT solutions to provide a high-quality user experience. In addition, design and develop tools and applications that leverage ArcGIS API for Python allowing automation of a variety of GIS tasks such as automating map production, publishing web services, updating data sources across different databases, web map generation, and more. This individual will support critical automation tasks to help manage deployments, metrics, user access, and other tasks. Working within an Agile-based process, the person in this role will be responsible for developing data-driven solutions for incident operations and national security events using products such as ArcGIS Dashboards, Experience Builder (ExB), Survey123, Field Maps, StoryMaps, and Track Viewer.

We are committed to the success of our customers and providing support to defend the United States of America.  Joining our highly collaborative and vibrant team, you will leverage your problem-solving skills and creativity in supporting multiple project teams within the Department of Justice.  

Responsibilities:

The successful candidate for the Geospatial Business Analyst position will provide a broad range of Geospatial Support functions such as:

• Client Support and Troubleshooting: Troubleshoot client issues related to ESRI ArcGIS Enterprise application deployment. Create maps or visualization output focused on critical infrastructure and cyber information for hazards, such as natural disasters, terrorist threats and attacks, chemical spills, radiological events, Special Security Events (SSE), bombing prevention, security analysis and reporting, and other cyber and infrastructure projects and programs.
• Complex Problem Solving: Solve complex problems with IT infrastructure, application design, development, and user experiences. Quickly convert customer ideas to minimum-viable products using the entire ArcGIS suite of tools.
• Customer Interaction and Needs Assessment:  Become a technical expert of ArcGIS. Speak confidently with customers about ESRI technology capabilities and anticipate customer needs. 
• Tool and Application Deployment: In-depth experience leveraging ArcGIS Dashboard, Insights, S123, Field Maps, ExB, and WAB. Write technical design specifications and support documentation.
• Adaptability: Adaptability in the face of demand change, setbacks, and transitions 

Requirements:

• Must have active Top Secret Clearance.
• Bachelor's Degree in Geography, Geographic Information Systems (GIS), Computer Science, Earth Sciences, Engineering, IT-focused discipline, or equivalent work experience.
• 1+ years of GIS technical support
• Identify, articulate, and address solutions for customer issues related to the usage and performance of ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise, and related technologies.
• Maintain comprehensive case documentation.
• Experienced developing Geospatial Products using Esri ArcGIS Desktop/Pro and web-based tools including ESRI Dashboards, Experienced Builder, Survey123, Web AppBuilder, StoryMaps, and mobile applications.
• Strong cartographic skills and visual interpretation of data.
• Provide geospatial support to clean, format, and analyze issues with geospatial data.
• Working knowledge of relational databases performing data collection, processing, analysis, modeling, and exploitation.
• Understanding of Esri Geodatabases and OGC service standards for geospatial data.
• Experience leveraging Python for performing GIS visualization, spatial data management, and GIS system administration tasks.
• Strong client-facing communication skills.
• Familiarity with Agile and Scrum methods.

Recommended Qualifications:

• Experience with Esri technology creating maps, performing spatial analysis, and configuring web applications.
• Strong understanding of geodatabases and underlying DBMS technology.
• Ability to communicate with customers of varying technical expertise in GIS and IT.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.