Lead Reliability Developer

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Lead Reliability Developer to be part of making that happen.  

About the Role

We are looking for a Lead Reliability Developer to join our SRE team. The ideal candidate has strong technical skills along with experience working in an SRE team. If you want the opportunity to help scale and engineer reliability for cybersecurity services, this is the job for you.

Our systems run globally and scale with continued exponential growth. Security is what we do and reliability is what we need in order to provide the best possible Security Operations for our customers. We live and breathe Infrastructure-as-Code and are working hard to build a world class CI/CD pipeline. The SRE team expects you to be a strong technical contributor drawing upon a mix of software development and operations experience. 

Working with the SRE manager, the lead developer will be responsible for providing the team with technical direction to deliver high value, performant software solutions. The lead developer will provide technical guidance and direction to a team of developers through the design, implementation, and automated/integration testing of our software. They will also provide guidance on best practices for running, monitoring, and maintaining our system.

Responsibilities Include:

• Lead development of SRE processes and best practices

• Design, develop, and deploy scalable software with a focus on security and reliability

• Work with the Platform Engineering teams to continue to develop the continuous delivery and observability systems

• Collaborate with the R&D product teams in developing reliable, scalable, observable systems

• Triage and debug production alerts, and participate in blameless postmortems

• Reduce toil by automating everything

• Provide mentoring to team members

We value a culture of sharing, so every team has the opportunity to share their work with the entire department during our monthly R&D demos. Once a year we hold a department-wide Hackathon, teaming up across all R&D teams over four days to collaborate and build cool ideas outside the normal project scope. While innovation is the focus, some of these ideas do make it into our products.

About You

You should have extensive work experience in the following areas:

• Working in an SRE/Release Engineering team to reducing toil for R&D teams and managing large-scale services

• Championing adoption and usage of SLOs and error budgets

• Software development experience with Go and/or Python

• AWS technologies including CloudFormation, EKS, EventBridge, RDS PostgreSQL, S3, and SQS

• Company wide communication and rollout of services for internal usage; we want individuals who take ownership and deliver shared services to other R&D teams

• Championing, implementing, and using SLOs, SLIs, SLAs and error budgets

• Configuring monitoring and visualization systems (Prometheus, CloudWatch, Grafana, etc)

• Ubuntu or other Linux operating system variants

In addition, you have proven leadership experience from previous projects, regardless of title held. You have the ability to perform programming tasks and large engineering projects with independence and expertise. You will be responsible for guiding and mentoring other staff members and will regularly lead technical projects. You have a high level of mastery over software development best practices and building reusable design patterns.

You have a history of delivering successful projects, as well as some lessons learned from failures. Even if you haven’t worked with all of our specific technologies, you bring a diverse knowledge base that you use to help the team solve complex technical problems. You’ll receive all the security training you need during our onboarding process and through additional training on the job.

Interview Process

The interview process is approximately as follows:

• Phone pre-screening: A recruiter contacts you to briefly discuss your work history and provide an overview of Arctic Wolf. Approximately 30 minutes.

• Technical assessment: A recruiter sends you a link to a straightforward technical assessment that is relevant to the role you are applying for. Approximately 1.5 hours.

• Technical interview: A pair of team members conduct an interview over Zoom that will be split into two parts. The first part of the interview will focus on abstract system design. The second part will be a discussion on your potential role and discuss your knowledge, judgement, and experience as it relates to our technical requirements. Approximately 2 hours.

• Culture-fit interview: A pair of team members conduct an interview over Zoom to learn more about your experiences working with others and assess how you would fit into the team and Arctic Wolf. Approximately 1 hour.

About Arctic Wolf 

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named among the list of Top Workplaces in USA, Minnesota (2021-2024), and Texas (2023-2024), Best Places to Work San Antonio (2023, 2024) and Minneapolis/St. Paul (2022-2024), Great Place to Work - Canada (2021-2024), and on the list of Best Workplaces in Technology (2024) in Canada. As well as on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2023) lists.

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees

• Flexible time off, paid volunteer days, and paid parental leave

• 401k & RRSP matching program

• Enhanced maternity leave and fertility support services

• Robust Employee Assistance Program (EAP) for mental health services

• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. 

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position. 

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.