Deployment Project Manager

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a project manager to be part of making this happen.

About the Role:

As a Project Manager 1 within Customer Success, you will work closely with both Customers, Partners and our Security Services team to help drive implementation of the Arctic Wolf Services. You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience for our Partners and Customers. Responsibilities include monitoring workflow amongst the team, and ensuring project delivery and quality standards are met.

Responsibilities:

· Create and maintain project plans, track customer requirements and translate customer/partner requests into project deliverables

· Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service

· Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments

· Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement

· Facilitate and/or conduct meetings with clients to ensure project milestones are being hit

· Ensure quality standards and metrics are being consistently applied in the implementation of projects

· Weekly status updates for implementation Projects in progress

· Perform other projects and responsibilities, as assigned

Required Skills and Experience:

· Associates degree, or combination of education and relevant experience

· 1 to 3 years of Project Management experience

· At least 6 months of Project Management experience, in Project Manager 1 Role

· Ability to contribute to process improvements and to manage projects in a technology-based service organization desired

· Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools

· Fanatical devotion to customer service, business quality, and data security

· The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.

· Excellent organizational skills and written/oral communication skills

· This position is based in our Eden Prairie, MN office and will require team members work from our corporate office

· Must have the ability to be flexible and work in a rapidly changing environment

· Previous customer facing experience

· Some travel may be required, valid passport required

Nice to have Skills and Experience:

· PMI or CAPM Certification

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named among the list of Top Workplaces in USA, Minnesota (2021-2024), and Texas (2023-2024), Best Places to Work San Antonio (2023, 2024) and Minneapolis/St. Paul (2022-2024), as well as on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2023) lists.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including: 

·         Equity for all employees 

·         Bonus or commission pay based on role

·         Flexible time off, paid volunteer days and paid parental leave 

·         401k match

·         Medical, Dental, and Vision insurance

·         Health Savings and Flexible Spending Agreement

·         Voluntary Legal Insurance

·         Training and career development programs 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

· Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

· Background checks are required for this position.

· This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.