Role description:

The Tech Program Manager III will lead and coordinate enterprise-wide technology programs, ensuring alignment to strategic objectives, effective governance, and active management of interdependencies across multiple projects and workstreams to deliver measurable business outcomes and benefits.

Role accountabilities:

• Leads end-to-end delivery of complex, cross-Tower programs.

• Establishes governance structures, controls, and standards.

• Ensures alignment with enterprise strategy and delivery frameworks.

• Enables structured decision-making through governance forums.

• Proactively manages program risks and issues.

• Monitors outcomes beyond delivery into business operations.

• Supports transition into steady-state operations.

• Provides integrated program reporting. Including scope, risks, benefits, and dependencies.

• Maintains a single source of truth for program performance.

• Enables data-driven decision-making and assurance.

• Coordinates enterprise DR readiness across technology domains.

• Leads program coordination during DR events.

Qualifications & Experience:

• 8+ years of experience in program and project management, including responsibility for complex technology initiatives, transformation programs and enterprise integrations.

• Proven experience managing complex IT programs and system integrations across multiple workstreams, technologies and stakeholder groups, ensuring effective governance, coordination and delivery.

• Strong understanding of program and project management methodologies, governance frameworks, risk management and delivery controls, with the ability to manage programs from initiation through implementation and transition.

• Demonstrated experience working across Business and Technology functions, translating strategic objectives and business requirements into clear program priorities, plans and delivery outcomes.

• Strong stakeholder management and influencing skills, with the ability to build trusted relationships and engage effectively with executive leaders, business stakeholders, technology teams and external partners.

• High level of autonomy and sound judgment, with the ability to navigate ambiguity, manage complexity and make effective decisions within fast paced and evolving environments.

• Strong communication, collaboration and influencing skills, with the ability to align multidisciplinary teams, manage stakeholder expectations and drive progress toward shared objectives.

• Demonstrated ability to manage program risks, issues, dependencies and competing priorities, taking proactive action to protect delivery commitments and business outcomes.

• Strong results orientation, with a consistent focus on delivery quality, accountability and achievement of measurable business and technology outcomes.

• Experience leading governance forums and executive reporting, providing clear visibility of program performance, risks, decisions and required actions.

• Strong analytical and problem solving capability, with the ability to assess complex delivery challenges, identify root causes and implement practical solutions that maintain program momentum.

• Degree level education in Information Technology, Computer Science, Business Administration, Engineering or another relevant discipline, or equivalent practical experience.

• Professional certification in program or project management, such as MSP, PMP, PRINCE2 or equivalent, is desirable.