Description
Hapi (Data Travel, LLC) is a company which specializes in data integration for hospitality companies and Hospitality CRM with a suite of solutions based on Salesforce called Hapi Guest.
We are looking for a Team Leader for Advanced Support. This position requires a good level of autonomy and the ability to interact with customers (hotel company marketing teams and technical teams)
This position will play a key role in meeting our customer expectations. There’s no strict geographical requirements for this position, however working hours will be based within a US Time Zone (EST, CST, MST, or PST).
Key Responsibilities
- Build strong relationships with clients, serving as a trusted advisor and advocate for their needs
- Proactively develop and implement strategic plans to ensure client success and drive adoption of Hapi Guest solutions
- Gather and document business requirements and translate them into technical solutions
- Design, configure, and test solutions to meet client needs
- Provide training, actively promote user adoption of Hapi Guest products, and support to end-users and team members
- Liaise with Implementation Team to review best practices for client success
- Lead client calls and provide status updates
- Mentor and supervise junior team members, providing guidance and support
- Stay up-to-date on the latest Salesforce releases and best practices
- Update Project Management systems
- Embody our core values:
- Do The Right Thing - We stand by our commitments and values.
- Ever Improving - We acknowledge our failures and strive to grow from them.
- Find a Better Way - We use ingenuity to build enterprise value.
- Together We Win - Success for the company is built on success for the team and customers.
- Participate with the Implementation Team to aid/lead the implementation of Hapi Guest products and solutions for clients
- Other tasks as required for the function
Benefits
- Health, Dental, Vision
- 401K Match
- Unlimited PTO
- Office spaces in Chicago and Baltimore
- Hybrid or Remote work possibility
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