Description
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.
This position is expected to commute into the San Jose office three days per week on Mondays, Tuesdays, and Thursdays.
Responsibilities:
- Provide 2nd level technical support to customers and partners, leveraging 5-7 years of experience.
- Interact regularly with Engineering, Operations, and cross-functional management on high-profile technical issues, offering feedback and leadership to the product support team.
- Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
- Analyse and collect customer data including log files, Java stack traces, and thread dumps.
- Author knowledge base articles and drive internal knowledge-sharing initiatives.
- Be prepared to work in a 24x5 shift environment.
Must-Have:
- Experience in writing basic SQL queries.
- Hands-on experience with log analysis tools such as Kibana.
- Knowledge of API testing and troubleshooting using tools like Postman.
- Ability to quickly understand business applications.
- Strong knowledge of JSON and web services-based APIs.
- At least 2 years of experience in Level 2 support within a SaaS company.
We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
AppZen
Accounting
Artificial Intelligence
Big Data
Enterprise Software
FinTech
Machine Learning
SaaS
0 applies
2 views
Other Jobs from AppZen
Golang Developer
Pune, India
Remote Hybrid
Senior Director of Product Management
San Jose, CA
Senior Backend Engineer
Pune, India
Remote Hybrid
Senior Frontend Engineer
Pune, India
Remote Hybrid
Senior DevOps Engineer
San Jose, CA
Remote Hybrid
Senior Data Engineer
Pune, India
Remote Hybrid
Similar Jobs
BackEnd Engineer
Remote
US
Full Stack (React/Node) Developer
Baltimore, MD
US
Senior Devops Engineer
Hyderabad, India
Mid Engineer -Automation (Python, Selenium/PlayWright)
Chennai, India
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say