Sr Project Manager (B2B eCommerce)

Team: Project Management

Location: Santiago

Commitment: Full-Time Permanent

Workplace Type: hybrid

Responsibilities:

• Lead end-to-end execution of B2B eCommerce digital projects, from requirements gathering through go-live.

• Facilitate workshops, design reviews, technical sessions, and stakeholder feedback meetings.

• Apply agile or hybrid methodologies to ensure efficient workflows across multidisciplinary teams (UX, tech, QA, content).

• Manage timelines and resources in coordination with Product, Client Services, and PMO.

• Proactively identify, escalate, and mitigate technical and business risks.

• Maintain a trusted client relationship, ensuring consistent visibility into project progress and scope change management.

• Foster team cohesion and monitor team morale.

Requirements:

• 5+ years of project management experience, with at least 3 years in a digital consultancy or technology agency — client-facing, external delivery experience is mandatory.

• Proven track record leading technical eCommerce projects, preferably in B2B contexts (product catalogs, client portals, ERP/CRM integrations, segment-based pricing logic, etc.).

• Familiarity with eCommerce platforms (Commercetools, Salesforce Commerce, SAP Commerce, Shopify B2B, or similar).

• Strong command of agile methodologies (Scrum, Kanban), including experience as a Scrum Master.

• Ability to manage multiple concurrent projects in fast-paced, ambiguous environments.

• Excellent executive communication — equally effective with client C-level stakeholders and technical delivery teams.

• Proficiency with project management tools: JIRA, Confluence, Airtable, or similar.

• Fluent English is required.

Nice to haves

• Experience in CPG, retail, or distribution industries, including bottlers.

• Agile certification (CSM, PMI-ACP, or similar).

• Experience with systems integrations (APIs, ERP, WMS) in digital commerce contexts.

• Strong workshop facilitation capabilities with client-side teams.