Software (Technical) Support Engineer

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Location:

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

We are looking for a Software (Technical) Support Engineer to increase the Team in Dresden (Germany), supporting our PDC (Inspection & Metrology) tools.

The Software (Technical) Support Engineer will be in charge of troubleshooting, upgrading and testing the software running our Inspection & Metrology equipments installed in our customer's cleanroom.

This job opportunity requires frequent travels at least 50% through Europe mainly Ireland, Germany, Italy and Israel (when it will be possible) to support our customers.

Key Responsibilities:

· Software System Troubleshooting – Microsoft/Networking/Applications (Analyze reported problems & Validate solutions -Provide troubleshooting plans to discover root cause - Deliver rapid resolution on systemic issues)

· Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.

· Software Installation & Imaging (Install & configure SW & images on ELS / NPI / FIF tools - Document & perform first of kind installs on HVM tools - Develop & train on Software procedures)

· Software Test & Validation (Collect & Incorporate Customer specific test scenarios -Construct simulators for testing & troubleshooting - Execute test plans to Validate Software release)

· Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.

· Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.

· Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

· Attend AMAT classes in designated product line and external classes for third-party software.

· Customer Engagement & Training (Foster Customer trust in AMAT Software - Consult on Factory Automation (FA) scenarios - Resolve questions on tool operations & settings)

· Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.

· Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.

· Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Technical Competencies:

1. Basic Understanding

2. Working Experience

Software Test Simulation (2); Software Test Scripts (1); Software Test Requirements / Specifications (1); Software Test Execution (2); Software Test Documentation (1); Software Test Cases (1); Software Test And Test Release Plan Design (1); Software Tech Support Knowledgebase Sharing (2); Software Issue Problem Statement (2); Software Issue Investigation (1); Software Distribution (1); Internal Software Training (1); Factory Automation Support (1);

Equipment Factory Automation Support (1); Customer Software Simulations (1); AMAT Product Development Life Cycle (1); Troubleshoot Software Issues (1); Track Software Performance (1)

Other Competencies:

Service Excellence (1); Project Management (1); Problem Solving (2); Present Field Issues (1); New Product/Feature Documentation (1); Develop Customer Relationships (1); Customer Service Management (1); Communication (1); Accuracy & Attention to Detail (1)

Business Expertise

· Understands key business drivers; uses this understanding to accomplish own work in autonomy

Problem Solving

· Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

· Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

· Explains complex information to others in straightforward situations

· Customer Management capabilities

Education: Bachelor or Master Degree (Computer Engineering, Electronic Engineering, Automation Engineering)

Experience: 0 - 4 Years

Travel: 25%, mainly Europe, Headquarters in US

Languages: French, English Fluent

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.