Software Support Engineer

Key Responsibilities

Understand, research, and resolve internal and external application and systems issues of moderate difficulty.  Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.

Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.

Participates in product design, testing and documentation reviews as appropriate.  Participate in user conferences.

Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

Attend AMAT classes in designated product line and external classes for third-party software.

Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.

Provide assistance in analysis of customer OS performance, integration and database management issues.  Deliver updates and reports to managers, partners and peers.

Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents 

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.