Field Service Director - Site Lead (m/f/d/i)

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Location:

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

What You’ll Do

Applied Materials have a high-level position opportunity for a recognized expert within the semiconductor or related industry. This Field Service Director (m/f/d/i) position will manage the Business of Field Service Operations for one of our customer sites, based in Dresden.  

• This Field Service Director role will put your highly specialized experience and talent to work at Applied Materials. You may be called upon to anticipate internal or external business challenges, as well as to recommend process and strategy improvements. Your input will help guide organisational strategy, and you will lead your team to achieve key milestones and objectives in this senior role. You will report to the Central Europe Field Service Senior Director.

Key Responsibilities

• Ensure all field service team members acquire necessary capability and knowledge in both technical and soft skill when managing daily operation with customers.  
• Direct and manage activities for customer site in Germany including people management, customer satisfaction, P&L, budget management.
• Bridge customer HQ working model/mindset internally and externally to meet customer expectation in terms of Safety, Quality, and Speed.
• Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy
• Utilize skills in project management to lead large teams in change processes.
• Provide approval guidelines and leadership to reporting managers around long-term program, strategy, and process design.
• Ensure all Field Service Projects are completed within budget/deadline to meet customer's need.
• Anticipate future customer needs and direct the delivery of customer service commitments. Own the overall site responsibility for customer satisfaction.
• Ensure that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction. 
• Work with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction.
• Define performance metrics and reports on the site's progress against business unit and account specific goals.

• Demonstrates broad and comprehensive understanding of different systems, theories and practices

• Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience 

You’ll need:  

• An engineer school or bachelor’s degree
• 10 years plus of relevant experience  
• Extensive and highly regarded expertise in semiconductor or related industry,
• Experience in strategic planning and business analytics.
• High level Customer Management experience
• Ability to lead, inspire and motivate teams.
• Excellent interpersonal skills to communicate complex ideas, anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view
• Excellent knowledge of management methods and techniques
• Process Improvement and strong decision-making skills
• Strong presentation and negotiation skills.

What to expect: 

• You’ll use your expertise and innovative thinking to solve unique and complex problems with a broad impact on the business 
• Your work will impact the direction and resource allocation for various operational-related programs and projects  

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.