Director, Customer Quality Engineer

Key Responsibilities

• Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. Provides leadership to a team or functional area that provides strategic focus to the Customer Quality Org.
• Ensures that customer perspectives are understood and addressed by business leaders, resulting in improved delivery of products and services. 
• Provide day-to-day management support to the development, evaluation, and implementation of strategies to respond to customer issues.
• Works with cross-functional teams to align customer resolutions with business objectives. Identifies opportunities to improve customer quality.
• Serves as the primary contact in the customer quality team in resolving issues. 
• Interfaces with key customers to ensure customer satisfaction and that products meet customer specifications. In case of customer inquires or issues, the Global Quality organization is responsible for providing customers with answers and driving each issue to resolution. 
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

• Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

Leadership

• Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

Problem Solving

• Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment 

Impact

• Guided by segment/functional  strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business

Interpersonal Skills

• Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

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Additional Information

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Travel:

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U.S. Salary Range:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.