What you'll do
- Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.
- Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.
- Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.
- Plan and oversee service delivery engagements with professional services and solution architects as part of service delivery management.
- Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success.
- Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.
- Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success.
- Act as an internal advocate for your customers, ensuring their needs are prioritized and supported across Apollo teams.
Who you are
- 7+ years of experience in a technical, customer-facing role such as Technical Customer Success, Technical Account Management, Sales Engineering, Technical Support, or Professional Services.
- Strong understanding of software development, APIs, and web technologies.
- Proven experience managing high-value accounts and delivering a white-glove experience.
- Familiarity with microservices architecture, distributed systems, and cloud-native technologies.
- Experience working with software engineering teams as primary customers and points of contact.
- Skilled at engaging senior engineering leaders and platform teams at large enterprises.
- Experience in project and change management, ideally with certifications such as ScrumMaster or PMP.
- A track record of driving measurable results and helping customers achieve their goals.
- Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers.
Nice to have
- ScrumMaster or PMP certification.
- Experience working with APIs, particularly GraphQL.
- Hands-on experience with cloud platforms (AWS, GCP, Azure) and core compute services.
- Previous experience in a startup environment.
0 applies
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