Manager, Microsoft Services & Cloud Administration

Location: Austin, TX

Remote Type: Hybrid

Time Type: Full time

Job Description

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.  

 At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. 

When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. 

Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. 

We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: 

Best Places to Work 

2026, 2025, 2024, 2023 - Presented by BuiltIn 

WealthTech of the Year 

2025 - Presented by US FinTech Awards 

The World’s Top 250 Fintech Companies 

2024 - Presented by CNBC 

ABOUT THIS ROLE

About the Role

Apex is seeking an experienced, hands-on technical leader to manage the team responsible for our Microsoft services ecosystem. As Manager, Microsoft Services & Cloud Administration, you will serve as the team's top technical resource—overseeing M365, Exchange Online, Entra ID, Azure administration, and related Microsoft cloud services. You will provide daily direction, support, and mentorship for a small team of System Administrators, ensuring alignment with best practices and enterprise standards. This role requires close partnership with our Identity team, who manage Okta SSO integration and identity lifecycles through our on-premises Active Directory infrastructure.

Key Responsibilities

Team Leadership & Technical Oversight

- Directly lead and mentor System Administrators managing the Microsoft cloud services stack, including M365, Exchange Online, SharePoint Online, Teams, and related productivity services.

- Oversee Entra ID administration, including user and group management, conditional access policies, application registrations, and hybrid identity configuration.

- Act as the escalation point for highly technical issues across Microsoft 365, Azure, and Entra ID platforms.

- Organize and prioritize daily workload and project assignments for the team, ensuring timely completion of both operational tasks and project initiatives.

- Conduct performance reviews, provide coaching and feedback, and support professional development for team members.

Microsoft Cloud Services Administration

- Serve as a subject matter expert for administrative tasks in Microsoft 365, Intune, Entra ID, and Azure—maintaining deep technical proficiency across the Microsoft ecosystem.

- Partner closely with the Identity team on integration points between Entra ID, on-premises Active Directory, and Okta SSO—ensuring seamless identity lifecycle management and authentication flows.

- Oversee Exchange Online administration, including mailbox management, transport rules, compliance policies, and mail flow troubleshooting.

- Drive continual service improvements, including automation of provisioning and administrative processes through PowerShell, Graph API, and appropriate cloud management solutions.

- Manage security and compliance configuration across M365 services, including DLP policies, retention policies, and audit logging.

Operations & Troubleshooting

- Take ownership of service monitoring, incident response, root cause analysis, and problem resolution for Microsoft cloud services.

- Maintain documentation for standard operating procedures, troubleshooting guides, and administrative workflows.

- Ensure systems meet or exceed established SLAs for uptime, compliance, and response times.

Collaboration & Communication

- Work closely with the Identity team to coordinate Entra ID/AD/Okta integration, user provisioning workflows, and SSO configurations.

- Collaborate with other IT teams—such as Security, Applications, and Infrastructure—to coordinate cross-team efforts.

- Deliver clear technical guidance and training for the team; provide technical insights to leadership as needed.

- Participate in on-call rotation and after-hours maintenance as required.

Required Qualifications

Education & Experience

- Bachelor's degree in Computer Science, Information Systems, or a related technical field preferred; equivalent experience will be considered.

- At least 7 years of professional experience in IT systems administration, with deep focus on Microsoft cloud services.

- Minimum of 3 years of leadership experience, including direct management or technical leadership of IT teams.

Technical Skills & Expertise

- Demonstrated hands-on experience in M365 administration (Exchange Online, SharePoint Online, Teams, OneDrive, user management, security, compliance, Intune, etc.).

- Strong background in Azure administration, including resource management, monitoring, and cost optimization.

- Experience administering Entra ID for identity and access management, including hybrid identity scenarios and integration with on-premises Active Directory.

- Understanding of Okta SSO integration and identity federation patterns; ability to partner effectively with Identity teams.

- Experience with M365 security and compliance features, including DLP, retention policies, and eDiscovery.

- Proficiency in scripting (PowerShell required; experience with Microsoft Graph API highly valued) for automation of operational tasks.

- Solid understanding of Windows administration and Active Directory fundamentals.

Professional Competencies

- Excellent verbal and written communication skills.

- Strong organizational and documentation abilities.

- Proven ability to manage multiple priorities in a fast-paced environment.

- Demonstrated leadership, mentoring, and team development capabilities.

- Strong problem-solving and analytical skills.

Preferred Certifications

- Microsoft Certified: Azure Administrator Associate (AZ-104)

- Microsoft Certified: Modern Desktop Administrator Associate (MD-100, MD-101)

- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

- Microsoft Certified: Identity and Access Administrator Associate (SC-300)

- Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101)

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS , we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

Salary Range

The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge, skills, experience, and office location.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.