Senior Project Manager – AI & Client Delivery

Department: AI

Experience: 3-6 years

Skills: Proactive, Technically curious, Client-confident, Ownership-driven, Commercially aware, Decisive

Role Summary

Key Responsibilities

Delivery Ownership

• Own end-to-end delivery of assigned projects — planning, execution, tracking, and closure — with full accountability for outcomes, not just status updates.
• Proactively identify risks, dependencies, technical constraints, and edge cases before they become blockers.
• Drive resolution of delivery issues independently, escalating only when necessary.
• Own the P&L for assigned accounts — track project profitability, effort vs. billing, cost overruns, and margin against the original SOW estimate.
• Ensure delivery milestones and SLAs are consistently met or proactively renegotiated where required.

Business Analysis

• Gather, structure, and validate requirements directly with clients.
• Translate ambiguous business requirements into clear scope, user stories, acceptance criteria, and deliverables.
• Identify unstated requirements, edge cases, dependencies, and potential delivery risks.
• Produce and maintain SOWs, BRDs, process flows, and other delivery documentation.

Client & Commercial Ownership

• Act as a trusted advisor to clients and independently manage day-to-day client relationships.
• Lead client meetings, requirement discussions, project reviews, and delivery conversations.
• Confidently manage difficult conversations around scope, timelines, priorities, and delivery risks.
• Identify opportunities for upselling and account expansion.
• Participate in sales and solution discussions and help convert opportunities into additional business.
• Ensure no unbilled scope creep or margin leakage goes unnoticed.

Team Leadership

• Lead or mentor junior PMs, BAs, and coordinators.
• Drive accountability across cross-functional delivery teams.
• Work closely with engineering, AI/ML, QA, design, and other technical teams to keep delivery on track.
• Remove blockers and ensure team commitments translate into measurable outcomes.

Must-Have Skills, Experience & Education

• Bachelor's degree required; MBA or equivalent PM/BA-focused postgraduate qualification is a plus.
• 3+ years of experience in Project Management within IT/software services.
• Prior experience delivering AI, GenAI, ML, or other emerging-technology projects is strongly preferred.
• Strong enough understanding of AI solution concepts, architecture, and constraints to identify technical edge cases and effectively translate between clients and technical teams.
• Demonstrated experience independently owning projects from requirements through delivery and closure.
• Hands-on experience owning project P&L, margins, effort vs. billing, and cost control.
• Experience leading or mentoring junior PMs, BAs, or coordinators.
• Strong Business Analysis and requirements-gathering capabilities.
• Excellent written and verbal communication skills.
• Strong client-facing and stakeholder-management skills.
• Comfortable challenging assumptions, pushing back on unrealistic requirements, and negotiating practical solutions.
• Comfortable operating with high autonomy and full accountability for outcomes.
• Strong commercial mindset and ability to identify account-growth opportunities.
• Working knowledge of PM, documentation, collaboration, and reporting tools.

Nice-to-Have

• PMP, CSM/PSM, CBAP/CCBA, or equivalent PM/BA certification.
• Hands-on technical background in development, QA, architecture, or engineering.
• Experience with GenAI/LLMs, AI agents, RAG, APIs, or AI-enabled enterprise solutions.
• Experience with international/enterprise clients across multiple time zones.
• Experience supporting pre-sales, proposals, solution discussions, upselling, or account expansion.

What Success Looks Like

• Leadership does not need to chase status — updates, risks, and corrective actions are surfaced proactively.
• Clients treat this person as a trusted advisor, not a ticket-router.
• Delivery commitments are consistently met or proactively renegotiated ahead of time.
• Documentation is complete and audit-ready without repeated follow-up.
• Project and account margins remain at or above target.
• Scope creep and unbilled work are identified early and addressed.
• Accounts under their ownership demonstrate measurable upsell and expansion opportunities.
• Delivery issues are anticipated and resolved before becoming escalations.
• The department lead can rely on this person to independently own delivery, client, and commercial outcomes.