Site Reliability Engineer

Team: Cloud & Corporate Technology Team

Location: Denver, Colorado, United States, Dallas, Texas, United States, Miami, Florida, United States

Commitment: Regular Employee

Workplace Type: hybrid

What You’ll Be Doing

• Own the Internal Developer Platform (IDP) as a product, treating engineering teams as customers and optimizing for reliability, usability, and delivery velocity.
• Define and execute a platform roadmap aligned with business priorities, developer needs, and long-term scalability.
• Design, build, and evolve paved roads for application delivery, including CI/CD pipelines, infrastructure templates, service scaffolding, and standardized deployment patterns.
• Build self-service capabilities that enable teams to provision, deploy, observe, and operate services with minimal friction.
• Create and maintain reusable platform abstractions across AWS and Azure that standardize security, reliability, networking, and observability.
• Reduce developer cognitive load by abstracting unnecessary complexity while enforcing clear guardrails for security, cost, and compliance.
• Partner closely with application, product, and security teams to embed reliability, scalability, and security by design.
• Establish and evolve platform standards for logging, monitoring, alerting, tracing, and incident response workloads.
• Define, measure, and manage SLIs, SLOs, and error budgets for shared platform services.
• Drive the reduction of operational toil through automation, standardization, and platform-first solutions.
• Ensure shared platform services meet high standards for availability, performance, resilience, and scalability.
• Own system-to-system integration and messaging patterns used across the platform.
• Lead capacity planning, demand forecasting, and performance tuning for platform services.
• Plan and execute zero-downtime upgrades, migrations, and releases of platform components.
• Lead platform-level incident response workflows, post-incident reviews, and drive systemic improvements rather than one-off fixes.
• Evaluate incoming platform requests and translate them into scalable, productized capabilities.
• Mentor engineers and drive platform adoption through documentation, enablement, and technical evangelism.
• Participate in a 24x7 on-call rotation as an escalation point for platform reliability and availability issues.
• Operate effectively in ambiguous problem spaces, making sound architectural and product decisions with limited guidance.

What We Look For In You:

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 4+ years of experience in Platform Engineering, Site Reliability Engineering, DevOps, or Systems Engineering roles.
• Strong expertise in Linux and Windows operating systems.
• Advanced automation and scripting skills using Python, Bash, and/or PowerShell.
• Deep, hands-on experience designing and operating AWS and Azure platforms at scale.
• Strong experience building and operating CI/CD platforms (Jenkins, GitHub Actions or equivalent).
• Strong experience with Infrastructure as Code and configuration management (Terraform, CloudFormation, ARM, or similar).
• Production experience with containerized and orchestration platforms such as Docker and Kubernetes.
• In-depth experience with the HashiCorp ecosystem (Nomad, Consul, Vault).
• Strong understanding of distributed systems, cloud-native architectures, and reliability patterns.
• Experience designing and operating observability platforms (e.g., Splunk, Sumo Logic, or similar).
• Familiarity with security and compliance practices, including vulnerability scanning and enterprise security tooling.
• Strong understanding of the software delivery lifecycle, release engineering, and platform lifecycle management.
• Experience working in Agile / DevOps environments with a strong product mindset.
• Demonstrated ability to influence without authority, set standards, and drive adoption across teams.
• Excellent communication skills, able to translate platform capabilities into clear developer value.
• Strong problem-solving skills with a bias toward durable, scalable solutions over short-term fixes.
• A mindset of continuous improvement, curiosity, and learning.
• Comfortable supporting a global, follow-the-sun operation when needed.

How We Measure Success:

• Strong developer adoption and satisfaction with the platform (DX).
• Reduced deployment friction, lead time, and operational toil.
• Platform reliability and performance meeting or exceeding defined SLOs.
• Consistent, high-quality service delivery across engineering teams.
• Reduced incident frequency and severity driven by systemic platform improvements.
• Increased standardization, automation, and self-service adoption across the organization.