Project Manager, Customer Experience

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

Amplify is seeking an experienced project manager to lead all project aspects on initiatives that enable customers to seamlessly engage with Amplify throughout the customer journey. This individual will collaborate with leadership, stakeholders, individual contributors, and subject matter experts to define project scope, document requirements, identify risk, support change, produce project artifacts, and deliver projects on time and on budget.

This role collaborates closely with the Customer Experience teams and other stakeholders to deliver high-quality outcomes that support strategic business objectives. Excellent communication, strong interpersonal skills, ability to put the customer perspective first, and a mindset focused on data and efficiency are essential for the role.    

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.

Responsibilities:

• Coordinate and prioritize multiple projects to deliver process and customer experience improvement goals.

• Build strong and trusting relationships with partners and stakeholders. Actively listen, give, and receive constructive feedback. Facilitate and drive discussions during work sessions.

• Collaborate across the organization to define project scope, complete project deliverables, and manage deadlines with efficiency

• Build and maintain project artifacts such as project plans, documentation, communication templates, etc. with an excellent attention to detail.

• Coordinate meetings related to project execution with tact and diplomacy, facilitating decision-making and change to drive goals forward.

• Work to continuously improve efficiency of internal processes and quality of customer experience.

• Track and clearly communicate project status, issues, risks, mitigations, and scope changes with the team and stakeholders.

• Tailor information for audiences and confidently communicate decision-making rationale to team members. 

Basic Requirements:

• Bachelor’s degree or equivalent work experience

• 4 years of project management experience managing complex projects

• Effective oral and written communication skills

• Experience communicating with and presenting to key stakeholders

• Track record of successfully prioritizing work and delivering high-quality projects on time in a fast-paced, constantly evolving environment.

• Proficiency with project management tools and software, such as Smartsheet.

• Experience with Google Suite. 

Preferred Qualifications:

• PMP Certification

• Experience working in the education technology field

• Experience developing customer communications and/or direct customer interactions

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross annualized salary range for this role is $80,000 - $87,000.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. 

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.