Description
Field Engineer (AUS)
Team: Field Engineering
Location: Perth
Commitment: Full Time
Workplace Type: remote
About Ampd Energy
Ampd Energy is transforming how cities build - cleaner, smarter, and more sustainably. We are trailblazers in making the construction industry emission-free. Our products are advanced, compact, and connected battery energy storage system (BESS) designed to replace the dirty, noisy, and hazardous diesel generators that power construction sites around the world. By combining connected hardware with advanced software and AI, we reduce emissions, noise, and operational complexity.
We envision an emission-free future across all industries. Our mission is to develop robust, versatile, and easy-to-use products that deliver clean energy - empowering businesses and people to achieve more. We're seeking individuals who bring entrepreneurial drive, adaptability, and enthusiasm, and who thrive in an environment of continuous learning and evolution.
Ampd Energy is seeking a Field Engineer/Technician to provide technical support and repair services for our suite of Battery Energy Storage (BES) products. These are units that provide power to sites like construction, mining, or entertainment spaces while being charged with a much smaller generator than otherwise would be used or a small utility input. You will be working under the Service department and be based remotely in the Perth metro area. This position will report to our Director, Global Service (based in the US).
This is a highly hands-on role that requires flexibility to travel to customer sites across Australia as needed, with occasional work outside standard working hours and on weekends.
On a typical day, you’ll be diagnosing and resolving BESS (battery energy storage system) issues remotely, guiding customers through what next steps to take to resolve their issues, and partnering with internal teams to troubleshoot complex engineering problems. You’ll document technical solutions for other technicians, create and manage service tickets to track issues, and work closely with the supply chain to organize and maintain spare parts inventory within your region.
Strong customer communication skills are essential, as you’ll frequently support customers remotely and, when required, travel on site to resolve more complex issues in person. You’ll also help identify, coordinate, train, and manage local contractors to support service work at remote locations.
As part of a small, but growing team in Australia this role offers opportunity for career growth.
What You'll Do
- Support: Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance
- Deploy: Install and commission products on customer sites
Train: Teach our distributors and contractors how to service and use our products - Troubleshoot: Be an excellent problem solver to diagnose and root cause issues
- Document: Create/write up test reports, service reports, new knowledge base articles, and ticketing to organize issues
- Analyze: Help collect and analyze data regarding the product reliability, usability, and performance
- Innovate: Provide invaluable feedback to our engineering and sales team to improve our future products
Who You Are
- Hands-on Experience: Relevant experience working physically around high power equipment. Proficient with electronic equipment, power tools, and troubleshooting electrical systems.
- Educated: Trained as an Electrical Technician, Electrician, or Electrical Engineer, preferably with renewable energy systems
- Licensed: Valid driver’s license with access to a vehicle (we provide a vehicle allowance and reimbursement for mileage)
- Technical: Strong understanding of electrical safety, testing procedures, and relevant regulations. Ability to read and understand electrical drawings and manuals.
- Independent & Collaborative: Effective working both independently and as part of a team.
- Fluency: Good command of written and spoken English
Ampd Energy offers competitive benefits, strong opportunities for professional growth, and a collaborative, multinational work environment.
All information provided will be treated in strict confidence and used solely for recruitment purposes.
Ampd Energy is an equal-opportunity employer. All candidates will be assessed on merit without regard to age, race, gender, sexual orientation, religion, nationality, marital status, political affiliation, or any other factor protected by law.
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