Sr. Manager Business Performance Strategy Lead (BPSL) – LATAM

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr. Manager Business Performance Strategy Lead

What you will do

Let’s do this. Let’s change the world.

Key responsibilities include, but are not limited to:

Run the Business - Oversee the execution of the order-to-cash process:

• Communicate strategic priorities and assist in diagnosing and solving tactical problems that limit desired business outcomes.
• Review transactional backlogs, risk and issue areas, and proactively plan mitigation.
• Understand customer pain-points related to self-service that result in fallout or voice calls and partner with Product team, Customer Journeys, Service Delivery teams, and other areas to resolve these issues and to improve customer adoption of self-service.
• Implements accurate and compliant execution of Amgen’s policies and procedures (SOX, Quota, Quarter-end management)

Optimize OTC Work – Performance Management:

• Prepare and review analytics to provide visibility to the effectively of operational plans.
• Develop and lead change management activities to drive implementation of critical initiatives.
• Work with leaders to define success measures & metrics. Track defined metrics to measure success of program features/IT solutions, help to analyze results.

Enable People – Develop talent and mature GCX-OTC organization design:

• Build and grow a successful GCX-OTC blended workforce, supporting team through encouragement and by example.
• Communicate with and influence key stakeholders and senior leadership regarding matters of significant importance like Employee and Customer Experience, prioritization and risk/issue management.

Mature OTC Capabilities – Support Development of the CX/DX roadmap:

• Ensure alignment between cross-functional and cross-regional teams and supply chain strategy elements, and drive progress toward the future technology roadmap including influencing solution, supporting scenario assessment, and driving business performance optimization to ensure customer service capabilities remain first in class and in alignment with strategic goals and objectives.
• Stay updated on internal / external landscape and market trends to bring innovate solutions to meet business and customer needs.
• Lead critical initiatives to craft functional and customer experience strategy (short, mid, and long-term horizon) using inputs from site leadership, the Supply Chain functional team, emerging industry trends, and network partner functions.
• Partner across the organization to develop action plans and enhancement recommendations.
• Enable Amgen to continue to bring to market ground-breaking innovations that improve the customer experience using tools such as Artificial Intelligence, Cloud Solutions, and Blockchain technologies, to name a few.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications.

Basic Qualifications:

• Doctorate degree and 2 years of experience OR
• Master’s degree and 6 years of experience OR
• Bachelor’s degree and 8 years of experience OR
• Associate’s degree and 10 years of experience OR
• High school diploma / GED and 12 years of experience AND
• 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or advising the allocation of resources.

Preferred Qualifications:

• BS/MS Degree with 7+ years of experience leading a large service-oriented operations organization focused on customer success, revenue growth and sales.
• 5+ years of experience working with SAP Order to Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role.
• Minimum of 3+ years being responsible for full lifecycle, end-to-end SAP Order to Cash implementations, including hands-on design and configuration experience.
• At least 2 years’ BPO proven experience working in a supervisory role with the ability to collaborate with global cross-functional and cross-regional teams.
• Fully Bilingual (Spanish and English)
• Must be enthusiastic, self-motivated, high-energy and a driven problem solver – especially in face of resistance or setbacks

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.