Senior Manager, Information Systems - Global Medical Technology

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will directly lead the technical team that develops and implements technology strategies, solutions, and services to support Amgen’s Global Medical business function. As the Technology Leader, you will be the primary accountable lead for several capabilities and the point of contact for the business & technology product owner and other collaborators. This role will work closely with business and technology teams to efficiently build, scale, and operate technology solutions and software products and be responsible for all aspects of product DevOps, roadmaps, and lifecycle management. The Sr Manager will be responsible for developing and managing a strong Agile Product Team consisting of business analysts, software engineers, solution architects, system configurators, etc.

Roles & Responsibilities:

• Lead and be accountable for the identified agile product team and portfolio of software applications

• Be accountable for robust product governance via PI planning aligned to short- and long-term business and technology strategy needs

• Build and manage the product roadmap and secure necessary investments; manage product, TCO, budgets, and forecasts

• Implement a robust DevOps pipeline for the product using Amgen’s CI/CD frameworks and tools

• Drive a Product First attitude among the team and peers with a goal towards global expansion of the product’s capabilities

• Drive an attitude of excellence in running robust, reliable, and secure software products following Amgen’s software development, operating procedures, and change management requirements

• Unblock and drive engagement to improve results delivery for the team and the organization

• Drive external software product and service partners to deliver excellence

• Develop and mentor the team of engineers, architects, and data scientists for higher performance, and individual career growth. Act as a role model demonstrating leadership behaviors

• Serve as a SAFe coach for the team and mentor them in Agile product delivery; demonstrate and serve as a mentor for Lean-Agile Leadership

• Partner with leadership in the Global Medical organization to define, develop, and implement technology solutions aligned with the organization’s goals and objectives, with a focus on increasing the effectiveness of the organization.

• Develop and implement multi-year strategic service and technology roadmaps and lead the IS team in driving the roadmaps.

• Establish and maintain successful relationships with internal DTI platform and shared services product teams, strategic external partners, industry bodies, to learn, influence, and attract the best talent.

Basic Qualifications:

• Master’s degree and 8 to 10 years of Information Systems experience OR

• Bachelor’s degree and 10 to 14 years of Information Systems experience OR

• Diploma and 14 to 18 years of Information Systems experience

Functional Skills

• 10+ years of IT Industry work experience in analysis, design, development, testing and maintenance of software applications in the Health & Life Sciences industry

• 5+ years' of experience supporting Medical Affairs business teams

• 7+ years’ of experience working on and leading major programs/projects that involve multiple partners and external vendors and leading end-to-end from initiation to project closure

• Experience in DevOps, and Scaled Agile Framework (SAFe), especially in regulated setting including ability to lead the transformation of teams from a service based to a product-based model

• In-depth experience in all aspects of SDLC from requirements, design, testing, data analysis and Change Control process combined with experience developing project charters, statement of work and project financials

• An ongoing commitment to learning and staying at the forefront of AI/ML advancements.

• Experience or working knowledge of SaaS solutions like Salesforce, Veeva, AWS, etc

• Leadership experience within a highly regulated pharmaceutical or technology organization, with the ability to ensure compliance with industry regulations and standard methodologies for data integrity, security, and audit readiness.

• Experience driving a collaborative culture that values technical depth, accountability, and customer service.

• Strong problem-solving and analytical skills.

• Demonstrated ability to work effectively in a fast-paced, dynamic environment.

• Experience handling vendor relationships and working with external partners or consultants to ensure optimal performance, support, and development of the ServiceNow platform.

Professional Certifications

• Preferred certification in SAFe for Teams

• Preferred certification in Salesforce (Associate or App Builder or Consultant or Developer)

Soft Skills:

• Excellent leadership skills with the ability to develop teams and cultivate talent.

• Demonstrated ability to influence decisions with business & technology collaborators & leadership

• Data-driven decision making

• Strong transformation and organizational change experience

• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization.

• High degree of initiative and self-motivation

• Ability to handle multiple priorities successfully

• Team-oriented with a focus on achieving team goals

• Strong presentation and public speaking skills

• Excellent analytical and troubleshooting skills

• Ability to work effectively with global, virtual teams

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.