Compliance Manager - Business Conduct Hotline Triage Lead

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Compliance Manager - Business Conduct Hotline Triage Lead

What you will do

Let’s do this. Let’s change the world. In this vital role you will responsible for managing and overseeing the intake, evaluation, and initial processing of whistleblower reports. This role ensures timely, confidential, and thorough triage of reports while adhering to company policies, regulatory requirements, and ethical standards. The role involves close collaboration with legal, compliance, HR, and investigative teams to safeguard the integrity of the whistleblowing process. In addition, the lead also supports the development of and building of reports. This role will represent the user community and partner with Amgen vendors and the internal technical team on solution lifecycle activities. This role reports to Director or ED Investigations.

Business Conduct Hotline and Incident Management Program lead within Amgen’s Worldwide Compliance and Business Ethics department. The role requires a high-level of discretion and sensitivity, and involves significant database maintenance and report generation including the day-to-day handling and management of reports submitted to the incident management tool, including those received through the Hotline; developing and building quarterly reports and metrics related to the incident management system for Quarterly SOX reviews; reviewing trend analyses, dashboards, and ageing reports. It is the primary point of contact with vendors supporting the incident management tool; represent the user community and partner with vendors and the internal technical team on solution life cycle activities. This role also requires evolving updating of Triage Sheet Guidance & reviewing and Approving Invoices related to BCH. Additionally, collaborating with Training and Communications regarding BCH Speak-up program and updating Infographic and translations. This role needs to be able to work with multiple geographies, and manage competing timelines effectively.

Key responsibilities include:

Leadership and Oversight:

• Lead the whistleblower triage team, providing guidance and support.
• Develop and implement standardized triage protocols and procedures.
• Ensure adherence to confidentiality and anti-retaliation policies.

Whistleblower Report Management:

• Oversee the intake process for all whistleblower reports through designated channels (e.g., hotline, email, web portals).
• Assess the nature, urgency, and potential risks associated with reports.
• Prioritize reports based on predefined risk and severity criteria.

Cross-Functional Coordination:

• Collaborate with internal teams (Legal, HR, Compliance) to allocate reports to the appropriate investigative function.
• Act as a liaison to ensure consistent communication while maintaining confidentiality.

Policy Development and Compliance:

• Develop and update whistleblower policies, ensuring compliance with legal and regulatory requirements.
• Monitor emerging regulations and industry standards to adapt processes accordingly.

Training and Awareness:

• Train team members and other stakeholders on whistleblower policies, ethical reporting, and triage procedures.
• Promote a culture of openness and integrity across the organization.

Reporting and Analysis:

• Maintain accurate records of whistleblower reports and actions taken.
• Generate regular reports for senior management, highlighting trends, risks, and areas of concern.
• Provide insights to improve risk management and organizational transparency.

Confidentiality and Ethical Standards:

• Ensure all interactions and investigations respect the anonymity and safety of whistleblowers.
• Promote trust and accountability in all aspects of the triage process.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree

Or

Master’s degree & 2 years of Compliance, Regulatory or Legal Experience

Or

Bachelor’s degree and 4years of Compliance, Regulatory or Legal experience

Or

Associate’s degree and 8 years of Compliance, Regulatory or Legal experience

Or

High school diploma / GED and 10 years of Compliance, Regulatory or Legal experience

Preferred Qualifications:

• Strong technology skills and comfort using various systems, including Excel (especially pivot charts, formatting, and chart-building), web-based tools including SharePoint, and technology tools (e.g. SFTP/MoveIT platforms, Tableau, SAS, etc). Experience with analytics-based technology is preferred.
• Solution lifecycle skills including business analysis and project management, including requirement gathering and prioritization, business process gap analysis and diagraming, developing and maintaining SOPs and user manuals, solution testing and issue troubleshooting, communicating to collaborators (users and management), and business roadmap development.
• Project management and organizational skills in order to effectively track and manage the volume of reports submitted from both inside and outside the US.
• Ability to be flexible and to quickly analyze a situation in order to adapt to a constantly changing environment, have a strong attention to detail, and the ability to work independently, efficiently, and with minimal supervision
• Ability to be discrete and to maintain a high level of confidentiality
• Legal experience (min one year)
• HR experience

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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