APL Technical Infrastructure Analyst
Location: Oklahoma City, Oklahoma
Time Type: Full time
Job Description
- Collaborate with ISD teams and business units to identify, evaluate, select, implement and support the technical computing, end user computing, storage, network, collaboration and voice communications environments.
- Review, analyze, evaluate, recommend and implement technology infrastructure and services solutions using appropriate project management methodology. Install new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Perform system management activities including configuration, and tuning.
- Provide technical support and system administration which may include networks, servers, storage, operating systems, desktop and mobile environments, systems management software, email and messaging, telecom, directory services, enterprise collaboration, document management platforms, workflow systems and security infrastructure.
Technical Skills & Requirements
- Experience in designing, implementing and managing large heterogeneous computing environments (Windows Server, Linux, IBM Z/OS operating systems) across a large multi-site multi-domain enterprise class networks
- Experience with designing and supporting process workflow, document management, collaboration tools and platforms including SharePoint and OnBase
- Knowledge of enterprise corporate messaging systems including Microsoft Exchange, Microsoft Lync and mass email delivery
- Strong oral and written communication skills including interpersonal and consultative skills
- Demonstration of administrative and organizational skills
- Broad knowledge of computing, telecommunications and network technologies including ability to understand and apply emerging technologies to current architecture
- Experience with deploying and supporting complex distributed applications
- Understanding of organizationally approved project management methodologies (e.g., Agile/Scrum, Waterfall)
- Understanding of System Developlemt Life Cycle (SDLC)
- Knowledge in the software applications required to support the operational activites of the Contact Center.
- Proven commitment to meeting organizational and departmental goals and objectives
- Understanding of Knowledge Management concepts and Knowledge Centered Support (KCS) methodologies.
Education & Certifications
- Bachelor’s Degree From Four-Year College or University
- 5 years up to 7 years
- 4 years need to be job specific
General Network
Recommended but not required
Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification or Windows Server 2008 MCSA + Exam 417
SharePoint
Recommended but not required
Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification or Windows Server 2008 MCSA + Exam 417
OnBase / Workflow
Recommended but not required
Required
OnBase Certified
System Administrator
Workflow Administrator
System Administrator
Workflow Administrator
Telecommunications
Recommended but not required
Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification
Workstation
Recommended but not required
Microsoft Certified IT Professional (MCITP) - Exams 70-680, 70-686
Windows Server 2008 MCSA + Exam 415, 416, 417
Microsoft Certified Solutions Engineer (MCSE): Desktop Infrastructure certification
General Server
Recommended but not required
Microsoft Technical Associate
Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification or Windows Server 2008 MCSA + Exam 417
Microsoft Certified Solutions Expert (MCSE): Server Infrastructure Certification
VMWare Certified Professional
VMWare Certified Advanced Professional
Audio/Video
Recommended but not required
Foundations of Crestron Programming (CTI-P101)
InfoComm Certified Technology Specialist Certification
MCSA Certification
Cisco Certified Entry Networking Technician (CCENT)
Foundations of Crestron Programming (CTI-P101)
Core Systems Programming (CTI-P201)
Crestron Fusion Programmer (CTI-FUSION-P)
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