VP, Global CASE & Automation Engineering

You Lead the Way. We’ve Got Your Back. 

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.  

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

Join Team Amex and let's lead the way together.    

The Team 

The Service Enablement Platform (SEP) team is responsible for multiple critical platforms that enable the servicing across all channels at American Express. This includes Case Platforms that are used for Global Disputes Management, Fraud Servicing, Credit, Collections and Back-Office Case processing besides Global Card Issuance and Automation.  

From creating next-generation applications and microservices to leveraging AI, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, you would work to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.

This is a great opportunity to join the SEP team, where we are partnering with the product teams to deliver innovative new platforms that have been designed and built from scratch to run in our private cloud, using nothing but the latest and best technology stack available in the industry.   

The Role 

The Global Case & Payment Services Technology team is seeking a Vice President, CASE & Automation Engineering to lead a seasoned and diverse engineering organization. The Vice President will play a key leadership role in defining and delivering the technology strategy for our critical Account Processing & Enablement domains. The role includes ownership for multiple Case Platforms that are used for Disputes Management, Fraud Servicing, and back-office case processing and Automation. The team is on a transformation journey to migrate some of the key case platforms to public cloud and leverage modern technology concepts like agentic automation and Gen AI to transform the back-office servicing.  

Additionally, this VP serves as a matrix member of the Global Servicing Group Tech leadership team, contributing to the overall department automation strategy.

 Responsibilities

• Define and deliver roadmap for Global Disputes, Fraud Servicing, Back Office Case Management and Automation platforms for Global Servicing Group
• Lead multiple agile software product development teams that realize the company’s technology vision and strategy in a scalable, iterative environment
•  Attract, retain and grow top engineering talent across the organization, providing guidance, career development and mentorship to team members
• Cultivate and drive innovation and experimentation across AET, delivering software solutions that meet or exceed customer and partner expectations, often helping craft business requirements in a manner that optimally uses technology teams
• Deliver software that provides superior user experiences, linking customer needs and business drivers together through creative product engineering
• Cultivate an environment of engineering perfection and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes
• Own accountability for all quality aspects and metrics of product portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management and cost-effectiveness
• Work with key stakeholders partner’s to drive software solutions that align to strategic roadmaps, prioritized initiatives and strategic technology directions
• Work with peers, Principal Engineers and Principal Architects to assimilate new technology and delivery methods into scalable software solutions, using and contributing to engineering best practices across the company

Qualifications

• Proven experience building & leading diverse, geographically dispersed, high-performing engineering and program management teams; extensive experience & success as a leader of leaders
• Experience in building products powered by data science and machine learning
• Track record of defining and delivering strategic roadmap for best-in-class technology capabilities in multiple disciplines specifically Disputes, Fraud, Case Management and current technology stack - PEGA PRPC, Smart Dispute Framework, XML, Restful APIs etc.
• Experience delivering technology solutions within a regulated operating environment
• Ability to partner and influence effectively across multiple business and functional lines, up to and including technology leadership team and business leadership team
• Exceptional leadership skills to inspire and support a diverse and inclusive team of industry-leading internal and external talent 

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $210,000.00 to $300,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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