Technical Project Manager – Global Merchant Services Technology

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

How will you make an impact in this role?

We are seeking a Technical Project Manager with a strong technology mind-set. You will lead cross-functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. This role will collaborate closely with Product, Engineers, Architects, Leadership, and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology. 

In this role you will actively drive processes and execution as part of the Merchant Data Products Delivery. Directly support and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes. 

Responsibilities include, but are not limited to:

• Facilitate and lead technical conversations (e.g., relating to architectural approach and system design) and documents solutions.
• Drive team/release level processes demonstrating servant leadership coupled with domain knowledge and technical acumen.
• Facilitate Sprint planning meetings and other Scrum ceremonies with delivery team.
• Ensures dependency alignment across teams.
• Execute the Program Increment (PI) objectives to support the strategy, vision, and road map
• Ensure value is achieved by the team on behalf of end users.
• Work in partnership with Product Owners and the core and extended team to build and prioritize the product backlog.
• Support product owners by ensuring backlog refinement and readiness.
• Collaborate with other Technical Project Managers (TPM) to coordinate cross-team dependencies and other teams within the organization.
• Create metrics driven insights into the delivery and execution of the team using relevant team level metrics.
• Responsible for tracking iteration progress, actively adding to design discussions, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.
• Support and encourage innovation through continuous exploration.
• Drive Agile team objectives.
• Provide visibility into gaps, issues, risks, and opportunities across Agile teams.
• Measure user story execution
• Coach teams to embrace the Technology SDLC process, Agile values, principles, and practices, and actively inspire teams to reflect and improve their delivery capacity

 Minimum Qualifications:

• Bachelor’s degree in technology related subject area or equivalent experience required 

• 7-10 years of experience with a consistent track record of growing responsibility 

• Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality 

• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing 

• Excellent oral and written skills; Ability to efficiently communicate across product, technology, and business partners 

• Ability to deliver complex software iteratively and with quality 

• PMI Certification is a plus. Agile Certifications or demonstrated years of experience

• Experience using Rally delivery management platform is required 

• Experience with SDLC Methodologies & Practice 
• Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices 

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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