Technical Project Manager

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model (combination of in-office and virtual days).

We are building an energetic, high-performance team with a nimble and creative mindset to drive our technology and products. American Express (AXP) is a powerful brand, a great place to work and has unparalleled scale. Join us for an exciting opportunity in the Marketing Technology within American Express Technology.  In this role you will leverage your technical understanding to support executional certainty for our engineering teams.  Additionally, you will ensure visibility of outstanding issues, risks, and delivery status.  You will identify, support, and/or action next steps to resolve impediments to delivery.

Job Responsibilities: 

·       Drives execution on defined projects or tasks in low to medium complexity environments

·       Works within and across teams to track risks and impediments to project delivery and escalate accordingly

·       Facilitates technical conversations and documents solutions

·       Liaisons with product and engineering teams to build implementation roadmaps 

·       Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery 

·       Identifies and articulates opportunities for improvements to the delivery process; assists relevant teams in redesigning process flows

·       Tracks relevant OKR/KPIs

·       Participates in PI planning meetings and other Agile ceremonies for team/team to pressure tests plans for feasibility, capacity, and risk

·       Facilitates and supports coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements

·       Monitors and ensures compliance with SDLC standards

·       Facilitates and plans change management and release management activities

·       Identifies inter-team technical dependencies and gaps in technical management

·       Follows and instills documentation best practices to ensure designs meet requirements

·       Drives technical and regulatory consistency across workstreams; contributes documentation to ensure ongoing maintenance and development of technical and regulatory solutions

·       Conduct all Agile ceremonies and participate in SOS (Scrum of Scrum) calls to support overall release train of the program

Qualifications:

·       Technical knowledge sufficient to understand and discuss technical challenges and systems design

·       Ability and aptitude to learn new technical skills quickly.

·       Basic understanding of major coding languages to track delivery challenges and solutioning

·       Adequate documentation skills across technical and non-technical requirements

·       Ability to understand organizational, product, and industry standard metrics

·       Ability to leverage metrics to diagnose problems and improve delivery

·       Ability to collaborate across teams and bring different opinions to consensus

·       Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)  

·       Ability to manage the post-production processes, drive quality, and implement testing best practices

·       Aptitude in technical problem solving and issue-resolution

·       Ability to maintain a high attention to detail in a deadline-driven work environment

·       Strong verbal and written communication skills with demonstrated experience engaging cross-functional stakeholders and business partners 

·       Understanding of project management process, project management software tools, templates, and management techniques

·       Ability to coordinate change in a dynamic environment and influence others without direct authority

·       Bachelor's Degree in technical discipline or equivalent work experience required; advanced degree preferred

·       Certifications in project management methodologies a plus 

·       Prior experience in program delivery or project management experience is a plus 

·       Experience with Agile/ SAFe /Lean methodologies a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.