Technical Product Manager (Cloud Infrastructure, AWS)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Cloud product manager of enterprise cloud product will be part of broader enterprise cloud technology office cloud roadmap and delivery. This role will help achieving the primary outcomes of the multi cloud strategy including better agility, innovation, and economics for all technology teams. 

This technical product manager role will help define, document and drive enterprise cloud roadmap to deliver solutions that standardize and automate cloud platform services across multiple clouds in partnership with broader enterprise cloud and Amex teams to bring best developer experience. 

The position requires the ability to work independently, develop thought leadership and gain buy-in across stakeholders. A successful candidate will thrive in a dynamic environment filled with ambiguity and competing demands. 

Requirements

• Drives the defined enterprise cloud product vision, strategy, roadmap, goals; develop requirements and evangelize to stakeholders and peers to gain alignment and engagement.
• Establishes the strategic approach for the management and monitoring of a product based on broad functional goals. Responsible for prioritization of features and capabilities.
• Reviews the identified technical problems and solutions delivered by the team. Accountable for accurate and timely identification of risks, issues and changes required for their products.
• Contributes to department strategy and goals. Leads in conducting research and analysis, understands the competitive landscape and the industry environment. Develops operational strategies as they relate to research and analysis. Develops highly complex recommendations for product enhancements for their respective products.
• Owning key stakeholder relationships across journey experience, compliance, engineering, program management and leadership team.
• Create product related awareness and marketing materials and evangelize the product and product strategy.
• Collaborate with Engineering, Operations, and product team members on a day-to-day basis to define and implement roadmaps for enterprise cloud.
• Collaborate with partner teams (Information Security for example) to understand the requirements and integrate into the roadmaps/sprints/releases.
• Establish feedback loop with customers to incorporate product enhancements to increase cloud platform services adoption.
• Be a promoter of the Cloud platform services to the American Express community and put continuous measures to increase Customer Net Promoter Score

Minimum Qualifications

• 8+ years of experience in Product Management driving cloud infrastructure services product delivery.
• BS in Computer Science or equivalent experience, MBA a plus
• Experience building enterprise scale technical product requirements and delivery of public cloud services in Azure.
• Technical experience and good understanding in Kubernetes, Serverless, Databases, compute, network, storage, security, and observability tools in Azure.
• Understanding of application development ecosystem across several languages (Java, .NET, Go, Python, etc.) and ability to drive the developer requirements across cloud product services.
• Understanding of Continuous Integration and Continuous Delivery tools integration with cloud services
• Distill a complex set of requirements into defined deliverables.
• Explain complex concepts in a way that enables the team to understand what they are doing and why.
• Ability to think strategically and execute tactically.
• Strong communicator with results-driven attitude
• Experience with agile methodology to drive software development and delivery.
• Competent in using data-driven processes/tools for decision making. 

At the core of Software Engineering, every member of our team should be able to demonstrate the following technical, functional, leadership and business skills you'll use every day, including:

• • Agile Practices
  • Business Analysis
  • Analytical Thinking
  • Cloud Infrastructure Product Knowledge

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.