Sr. Quality Engineer II

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

American Express is looking for an experienced Sr. Quality Engineer and team leader with test strategy, management and automation experience to join our team. You will be part of the fast-paced, entrepreneurial Enterprise Customer Intelligence Engineering focused on delivering the next generation global Personalization capabilities (Prospect & Customer) using cutting edge Machine Learning Models, Big Data technologies, APIs in hybrid cloud platform set up.
This team is responsible for Global Customer Personalization products which including API development, batch components and other technology solutions leveraging technologies such as Java, Python, Spring Core, Spring Boot, TestNG, Cucumber & Javascript. This young team has delivered industry leading products with many firsts in the organization. Today we support 21+ channels (including Web, Mobile, Voice, Email), daily volume of ~11MM transactions a day and support content across Card, Servicing, Merchant & Member Ship Reward offers and are expanding rapidly with a focus on building a Global Customer Personalization Product with a focus on driving omni-channel experience for our Card members by delivering world-class innovative.
 
Our Quality Engineers understand that “good enough” is never enough. Quality doesn’t happen by accident. It takes deep knowledge and a relentless pursuit of perfection. They strive for the highest levels of quality and the most efficient methods to achieve it.

How will you make an impact in this role?

Key Responsibilities will include but are not limited to:

• Develop Test Strategies, Plans and Execution Artifacts with internal and external partners.
• Build and leverage a deep understanding of the products and technology assets being tested to ensure optimal test coverage.
• Lead a team of QA Engineers to build a high performing team, bring consistency to approaches and artifacts, and execute efficiently across initiatives. Maintain test data and environments
• Partner with application architects and environment operations on test infrastructure design.
• Create, review and execute test cases at various quality assurance levels: Systems Integration, Partner Integration, Regression, and Performance.
• Work with Product Owners and Release Train Engineers to review test scenarios, validate test results and maintain documentation.
• Design quality metrics to be gathered, collated and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement.
• Provide guidance to engineering teams including driving improvements in automation and testing in a Continuous Delivery/Continuous Integration (CD/CI) environment.
• Review requirements specifications for defects, performance, reliability, scalability, testability, usability, and security. 
• Monitor and track resolution of defects, coordinating with engineers in order to prevent, report, and resolve the issues.
• Work with engineers to drive improvements in code quality via automated testing.
• Designing and developing testing infrastructure and executing automation scripts on a scheduled basis for Big Data
• Platforms with understanding of Big Data programming models
• Identify opportunities to adopt innovative testing technologies and techniques.
• Strong verbal and written communication skills.
• Experience in leading team of QA Engineers and working with global  teams

Minimum Qualifications

• Bachelor’s Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred.
• 8+ years of experience in Technology, with an emphasis on QA, and proven ability in writing automated test cases, running functional, automated, performance tests, and managing defects.
• Solid experience in test-driven development, unit testing, functional testing, system integration testing, regression testing, and API testing
• Experienced knowledge of platform delivery methodology (Agile, incl Scrum, SAFe, Test Driven Development (TDD), Behavior Driven Development (BDD) and Waterfall)
• Working knowledge of test data management tools.
• Ability to work with a number of Quality scanning tools, be able to baseline and measure on-going quality metrics, and display via Dashboards and to interpret the data to drive the changes needed.
• Strong technical experience working one of more of the following areas : Distributed computing, programming in a number of languages (i.e. Python, Java, Perl, Bash etc)
• Experienced knowledge of continuous integration (CI), continuous deployment (CD) and continuous testing (CT) capabilities, including tools such as Jenkins, Rally and/or JIRA, version control such as GIT and service virtualization
• Leadership qualities, professional presence, extremely strong communication skills and ability to influence without direct authority.

Preferred Qualifications

• Any of the following test certifications - QAI, ASQ, IIST, ISEB, ISTQB
• Exposure to Big Data technologies HBase, Hive, Hadoop, Spark etc. will be a plus.
• 2+ years of Personalization experience with broad knowledge of the customer behavior landscape
• Understanding of Kubernetes, Container Orchestrations, Docker, and Cloud Native applications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.