Senior Manager Risk & Reporting

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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International Insurance has the twin remit of driving cost-efficient provision of our embedded insurances to Cardmembers and supporting the growth of cross-sold Fee Insurance revenue across international markets.

Risk management through reinsurance is a major contributor of revenue and marginal contribution from the insurances sold to Cardmembers and delivers significant savings on the costs of card embedded insurances.

Reporting is another key aspect of the role. Reporting will enable the business to drive decisions based on data and trends. This role will be picking up the reporting journey that aims to deliver insights that the insurance teams have not seen before!

How will you make an impact in this role?

The successful candidate will report to the Director of Programme Enablement and collaborate with other members of the central team, international market teams, enterprise partners and external third parties.

This would suit someone with a strong analytical background, that is comfortable dealing with large volumes of data and negotiating commercial terms with external third parties. Someone with experience in areas such as Finance, Controllership, Pricing, or Credit Risk could be a great fit.

This role has two core areas of responsibility: reinsurance program management and central reporting.

Reinsurance Program Management:

In the international insurance business at American Express we do not have an underwriting entity, but we do reinsure from our insurance partners, and must manage the risk of those programs in a comparable way to underwriting. Some of the key tasks are;

• Manage the end-to-end review of the claim’s performance for the international Fee reinsurance and NAC reinsurance portfolios
• Analysing claims and setting reserve rates
• Aligning findings to external actuary reports and presenting findings to board members of the reinsurance entity
• Collaborating with external partners to reconcile claims and performance
• Influence negotiation of reinsurance program financial terms
• Support the central NAC team with claims analysis, to ensure business decisions can be made effectively

Central Reporting:

The central team need to be able to view our insurance products across all markets, and this is extremely important for the sales in our fee insurance business. This is not only reinsurance related, but all commercial touchpoints of insurance.

We are making progress on a transformational reporting journey, to bring insights that will allow critical business decisions and understand what products and channels are working.

This role will need to be able to take the data that we now get and create the reports that can be used by the team and senior leaders.

It is an exciting moment to join this journey, and there will be an opportunity for you to add your own creative ideas to the reporting produced from this new dataset.

Minimum Qualifications

• Ability to analyse large data sets from multiple sources and draw out key information and conclusions
• Must be able to see the bigger picture and draw appropriate conclusions to devise solutions in line with strategy
• High level MS Excel skills is essential
• Demonstrate a high level of diligence to ensure delivery of accurate risk and financial assessments
• Track record of building strong relationships and influencing external partners and successfully partnering with internal stakeholders
• Strong written and verbal communication skills, able to distil complex information into impactful messages to drive action

Preferred Qualifications

• Previous experience working across international markets
• Experience underwriting, preferably in insurance and/or risk management

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.