Senior Manager – Project Manager, Conduct Risk

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The Operational Excellence (OE) team strives to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

The Senior Manager – Project Manager, Conduct Risk will be part of the Operational Excellence team and will be dedicated to supporting conduct risk initiatives within the GCS business unit. Our key goal is the successful implementation of the US Business Conduct program that involves uplifting sales practices in GCS by collaborating with GCS Sales Leaders, Compliance, General Counsel, Colleague Engagement Group, 2nd line risk management and other critical partners to sustain and improve a culture of Winning the Right Way. The successful candidate will have past demonstrated success in transformational activities that will permit them to drive the US Business Conduct program to the next level and thrive in this role.

Responsibilities include:

• Lead multiple priorities using strong project management skills
• Collaborate across OE colleagues to define project plan roadmaps
• Provide ongoing visibility of the roadmap, project plans, progress, dependencies, and risks to leadership and business partners
• Engage with business partners to define comprehensive business needs
• Plan and execution operational readiness strategies for launches with key tasks including training development, creation of scorecards, establishing floor support plans, etc.
• Proactively assess any risks and raise any issues, as needed
• Evaluate data and identify themes to build strategies and action plans

Minimum Qualifications:

• Proven experience in leading projects
• Strong relationship proficiencies, demonstrated ability to collaborate, influence and lead through conflict and develop relationships to achieve successful outcomes with multiple band levels
• Self-motivated and strong team player, able to handle multiple work streams under time constraints and across geographical locations
• Solid risk and control, and/or process improvement background
• Ability to ask the “right” questions without having extensive knowledge in a particular business area
• Outstanding attention to detail with the ability to launch and lead complex processes and projects
• Ability to assess and understand regulatory requirements while focusing on customer experience
• Strong presentation and communication skills, both written and verbal, with the ability to drive compelling messages to broad audiences

Preferred Qualifications:

• Experience in project management, compliance, risk management or audit in a consulting environment
• Experience with regulators or regulated entities, as well as internal and external auditors
• Strong analytical skills
• Entrepreneurial thinker & problem solver, able to see implications beyond individual business units and markets
• Willingness to challenge the status quo combined with the ability to develop and convey ideas at all levels within the organization
• Experience in risk assessment

Salary Range: $90,000 to $165,000 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

 

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

 

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

 

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. 

 

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

 

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

 

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.