Senior Manager, Email Data & Quality Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together

The Manager/Senior Manager, Email Data and Quality Operations is a critical role that role requires a unique blend of deep data expertise and email marketing operations knowledge to manage and optimize attributes in Salesforce Marketing Cloud (SFMC) for individualized customer experiences. This is an exciting opportunity to drive operational excellence and data-driven personalization in our customer email program, ensuring every touchpoint reflects a customer-first, compliant, and high-quality standard. 

What You’ll Be Doing:  

• Manage and elevate real-time data attributes across Beyond the Card and Card products, ensuring data integrity and persistence within SFMC for precise targeting and personalization. 
• Work with product, marketing, and engineering teams to prioritize new requests, maintain data continuity, troubleshoot issues, and ensure data flows meet marketing and customer expectations. 
• Implement and own QA processes for flawless email deployment, aligning every deliverable with compliance standards, brand guidelines, and risk controls. 
• Lead day-to-day execution in SFMC, from email and journey deployments to optimizing intake processes for cross-functional requests and managing stakeholder alignment. 
• Design frameworks to infuse Amex Card data into SFMC for enhanced email strategy, driving actionable insights to continually elevate the program. 
• Track and report on email KPIs, providing regular insights to influence the customer email experience. 
• Actively document and improve processes, leveraging feedback to enhance structure and efficiency within the marketing team. 

What We’re Looking For:  

• Analytical & Curious Mindset: Analytical thinker with a “figure it out” mentality who asks the right questions and digs deep to find root causes. 
• Email Marketing Expertise: Hands-on experience with SFMC (or similar ESPs), particularly in audience segmentation, Journey Builder, and conditional logic. 
•  Data Proficiency: Deep understanding of data architecture and attribute persistence, with a knack for troubleshooting and system integration. 
• Operational Excellence: Demonstrated success in driving efficient processes, identifying risk, and minimizing operational errors. 
• Stakeholder Management: Ability to work cross-functionally and influence without direct authority, with strong communication skills to explain data intricacies in clear terms. 

Candidate must be located in Atlanta, Georgia or New York City. 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

       Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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