Senior Manager-Digital Product Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products, and solutions.  Enterprise Portfolio and Program Management (EPPM) is a team within EDDS responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology to elevate transparency and drive business and customer outcomes.

As Sr Manager Product Operations, you will be responsible for enabling the delivery of world class, customer-centric digital products and platforms via a centralized planning platform and process, facilitating teams across the Enterprise. You are responsible for accelerating strategic alignment and planning focused on driving business and customer value, enabling transformational change while connecting enterprise teams and optimizing processes and delivery.

The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process innovation and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.

How will you make an impact in this role?

Key Responsibilities 

• Support product portfolio planning across product delivery teams, engineering, and business stakeholders ensuring capacity is aligned to highest priority outcomes.
• Lead portfolio management processes, including intake and prioritization of initiatives, capacity management, and maintaining product roadmaps across market teams.
• Drive process improvements for operational efficiency and effectiveness, accelerating value delivery to the Enterprise and our customers. 
• Identify opportunities to drive a culture of continuous innovation, and discovery within the product delivery lifecycle while elevating customer journeys.

Preferred Qualifications

• Proven ability to analyze complex processes to find and drive innovative solutions.  
• Have excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions. 
• The ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast paced environment.
• Track record of success working across global markets, with both stakeholders & tech partners, managing complex products or initiatives across international markets.
• Proven experience building & leading diverse, geographically dispersed, high-performing teams, extensive experience & success as a leader of leaders. 
• Knowledge of software product development in Enterprise Data Governance & Platforms is a plus. 

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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